Member Self Service Survey Question Title * 1. How did you hear about our Member Self-Service (MSS) Portal? Letter from PSERS Email from PSERS Co-worker Other (please specify) OK Question Title * 2. How was the ease of use with MSS? Very Easy Easy Difficult Very Difficult How easy was it to register for MSS? How easy was it to register for MSS? Very Easy How easy was it to register for MSS? Easy How easy was it to register for MSS? Difficult How easy was it to register for MSS? Very Difficult How easy is it to find what you’re looking for in the MSS Portal? How easy is it to find what you’re looking for in the MSS Portal? Very Easy How easy is it to find what you’re looking for in the MSS Portal? Easy How easy is it to find what you’re looking for in the MSS Portal? Difficult How easy is it to find what you’re looking for in the MSS Portal? Very Difficult OK Question Title * 3. Which of the following features did you use on MSS (check all that apply)? Change of address Add/change beneficiaries Change federal tax withholding Generate a retirement estimate Generate an income verification View Documents None of the above Other (please specify) OK DONE