SurveyMonkey Powered Online Survey

Introduction

Background and Purpose: Training Industry strives to serve as a resource for learning and development (L&D) professionals. This goal includes providing you with the tools and insights you need, when you need them. This survey is intended to track and understand the rapidly developing effects of the COVID-19 pandemic on the L&D industry.

Our Promise: Training Industry, Inc. will keep all individual survey data strictly confidential and will only present results in summary format. You will not be identified in any research reports as an outcome of your participation in this survey. Thank you for your valuable contribution to this study!

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* 1. What is the single largest problem that your L&D team is currently facing?

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* 2. Please use the scale below to rate your confidence in your ability to execute your learning and development (L&D) plan as it stands today.

We do not currently have an L&D plan, and we are not planning to develop one.

We are currently in the process of developing or revising our L&D plan.

We have an L&D plan, but I am not confident in our ability to execute it.

We have an L&D plan, and I feel confident we will be able to execute it.

We do not currently have an L&D plan, and we are not planning to develop one.

We are currently in the process of developing or revising our L&D plan.

We have an L&D plan, but I am not confident in our ability to execute it.

We have an L&D plan, and I feel confident we will be able to execute it.

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* 3. Please explain your response:

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* 4. To what extent is your company relying on L&D initiatives to facilitate the return to in-person work?

Our organization already returned to in-person work, and we used L&D programs to support the transition.

Our company already returned to in-person work but did not use L&D programs to support the transition.

As part of our plans to return to in-person work, we plan to roll out L&D programs or initiatives to support the transition.

Our organization has no plans to transition to in-person work at this time.

Our organization never stopped in-person work.

Other (please specify)

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* 5. Compared to the last 12 months, do you expect your training department to have more or less budget over the next 12 months?

A much larger budget.

A slightly larger budget.

About the same budget.

A slightly smaller budget.

A much smaller budget.

I don’t know.

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* 6. Please rate your current spending in the following training areas as it compares to your spending in the last three months.

	Spending less	Spending the same	Spending more	Unsure	N/A
Learning technologies (e.g., authoring, delivery, gaming platforms or LMS)	Learning technologies (e.g., authoring, delivery, gaming platforms or LMS) Spending less	Learning technologies (e.g., authoring, delivery, gaming platforms or LMS) Spending the same	Learning technologies (e.g., authoring, delivery, gaming platforms or LMS) Spending more	Learning technologies (e.g., authoring, delivery, gaming platforms or LMS) Unsure	Learning technologies (e.g., authoring, delivery, gaming platforms or LMS) N/A
Learning services (e.g., delivery, administration, content development, technology integration, strategy)	Learning services (e.g., delivery, administration, content development, technology integration, strategy) Spending less	Learning services (e.g., delivery, administration, content development, technology integration, strategy) Spending the same	Learning services (e.g., delivery, administration, content development, technology integration, strategy) Spending more	Learning services (e.g., delivery, administration, content development, technology integration, strategy) Unsure	Learning services (e.g., delivery, administration, content development, technology integration, strategy) N/A
Courses, kits or e-learning libraries	Courses, kits or e-learning libraries Spending less	Courses, kits or e-learning libraries Spending the same	Courses, kits or e-learning libraries Spending more	Courses, kits or e-learning libraries Unsure	Courses, kits or e-learning libraries N/A
Customer education (e.g., technical end user training, certification or channel training)	Customer education (e.g., technical end user training, certification or channel training) Spending less	Customer education (e.g., technical end user training, certification or channel training) Spending the same	Customer education (e.g., technical end user training, certification or channel training) Spending more	Customer education (e.g., technical end user training, certification or channel training) Unsure	Customer education (e.g., technical end user training, certification or channel training) N/A

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* 7. Please rate your confidence in the availability of market services to help your L&D team address your current business challenges.

I do not feel confident that there are available market services to help me.

There may be market services to help us, but we do not know how to find them.

We know of market services that could help, but we don't currently have enough budget to use them.

I feel confident that we can find market services to help us address our business challenges.

We are currently using market services that are helping us address our business challenges.

I do not feel confident that there are available market services to help me.

There may be market services to help us, but we do not know how to find them.

We know of market services that could help, but we don't currently have enough budget to use them.

I feel confident that we can find market services to help us address our business challenges.

We are currently using market services that are helping us address our business challenges.

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* 8. Please pick the answer choice that best describes the state of your current training programs.

We are retooling/repurposing our existing programs.

Our programs are staying the same.

We are cancelling some or all of our current programs

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* 9. Please pick the answer choice that best describes how current events have affected your future programs.

We are rolling out new programs as a result.

We are delaying the rollout of new programs as a result.

Our programs remain on schedule.

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* 10. Please rate your level of clarity regarding the current needs of your stakeholders.

I do not know what my stakeholders need from me right now.

I only have a vague idea of what my stakeholders need from me right now.

I feel fairly confident that I know what my stakeholders need from me right now.

I feel extremely confident that I know what my stakeholders need from me right now.

I do not know what my stakeholders need from me right now.

I only have a vague idea of what my stakeholders need from me right now.

I feel fairly confident that I know what my stakeholders need from me right now.

I feel extremely confident that I know what my stakeholders need from me right now.

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* 11. What percentage of your training is currently being delivered via each of the following methods?

In-person instructor led training (ILT)

Virtual instructor led training (VILT)

Self-paced eLearning

Other

None (not currently delivering training)

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* 12. What is your best estimate of the percentage of your training that will be delivered via each modality by the end of 2021?

In-person instructor led training (ILT)

Virtual instructor led training (VILT)

Self-paced eLearning

Other

None (not currently delivering training)

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* 13. Which of the following statements best describes your training function’s post-COVID plans for program modality?

We cancelled all training in response to COVID-19 restrictions, but once restrictions are lifted, we will return to 100% in-person training.

Our training programs were always remote, so we did not need to make changes related to COVID-19 restrictions and will continue to have 100% remote training.

We converted some or all of our in-person training to remote training in response to COVID-19 restrictions, and we plan to keep some or all of that remote training in place even after COVID-19 restrictions are lifted.

Other (please specify)

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* 14. What new types of training do you anticipate offering within the next 12 months?

We will not be rolling out any new training within the next 12 months.

Compliance

Leadership

Diversity and inclusion

Technical skills

Soft skills

Team building

Well-being and/or mindfulness

Other (please specify)

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* 15. What is the most significant L&D initiative that you plan to implement in the next 12 months?

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* 16. To the best of your knowledge, please indicate the extent to which the following L&D objectives are likely to be a priority for your organization in the next 12 to 24 months:

	Not a priority	Low priority	Moderate priority	High priority
Focusing on the customer experience.	Focusing on the customer experience. Not a priority	Focusing on the customer experience. Low priority	Focusing on the customer experience. Moderate priority	Focusing on the customer experience. High priority
Dealing with uncertainty/ambiguity.	Dealing with uncertainty/ambiguity. Not a priority	Dealing with uncertainty/ambiguity. Low priority	Dealing with uncertainty/ambiguity. Moderate priority	Dealing with uncertainty/ambiguity. High priority
Compliance/safety.	Compliance/safety. Not a priority	Compliance/safety. Low priority	Compliance/safety. Moderate priority	Compliance/safety. High priority
Diversity and inclusion.	Diversity and inclusion. Not a priority	Diversity and inclusion. Low priority	Diversity and inclusion. Moderate priority	Diversity and inclusion. High priority
Leader effectiveness.	Leader effectiveness. Not a priority	Leader effectiveness. Low priority	Leader effectiveness. Moderate priority	Leader effectiveness. High priority
Managing organizational risk through training.	Managing organizational risk through training. Not a priority	Managing organizational risk through training. Low priority	Managing organizational risk through training. Moderate priority	Managing organizational risk through training. High priority
Onboarding.	Onboarding. Not a priority	Onboarding. Low priority	Onboarding. Moderate priority	Onboarding. High priority
Strategy and change management.	Strategy and change management. Not a priority	Strategy and change management. Low priority	Strategy and change management. Moderate priority	Strategy and change management. High priority

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* 17. Please select the appropriate employee range, industry, and annual revenue that best describe your entire company (not just the training organization you represent)

	Number of Employees	Industry	Estimated Annual Revenue
Your entire company or organization:	Your entire company or organization: Number of Employees menu	Your entire company or organization: Industry menu	Your entire company or organization: Estimated Annual Revenue menu