Customer Satisfaction Survey

Thank you for taking the time to complete this quick 5 to 10 minute survey about your customer experience with Mountain Pacific Bank.

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* 1. How long have you been a customer?

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* 2. What accounts do you hold with MPB? (check all that apply)

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* 3. Are you currently using any of the following convenience products/services being offered?

  Yes No
Online Banking
Mobile Banking
Bill Pay
Mobile Wallet/Contactless Payment
Debit or ATM Cards
eStatements

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* 4. Which Branch do you visit most frequently?

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* 5. What is the main reason you typically visit your bank branch? (choose the single most important reason)

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* 6. How helpful are our employees on a scale of 1 to 10?

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* 7. Overall, how satisfied are you with the service you receive at MPB on a scale of 1 to 10?

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* 8. Please rate the following areas of the Bank on a Scale of 1 to 10:

  1 - Unsatisfactory 2 3 4 5 - Meets Expectations 6 7 8 9 10 - Exceptional N/A
Customer Service
Friendliness
Product Range Offered
Staff Knowledge
Digital Banking
Mobile Banking
Quick Response
Loan Services
Communication

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* 9. Would you consider eSigning documents helpful?

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* 10. Please indicate your level of agreement with the following statements:

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
Staff was friendly & professional.
Staff made appropriate recommendations based on my needs.
Staff clearly explained services, rates and/or fees.
Staff was knowledgeable and available to answer my questions.
The speed of loan approval was acceptable.
The time to handle transactions was acceptable.
Waiting time to speak with staff was acceptable.
Staff showed appreciation for my business.

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* 11. Consider your experience with our website, prior to logging in to your account. Please rate your level of agreement with the following statements about our website:

  Strongly Disagree Disagree Neutral Agree Strongly Agree
Information on website is clear and easy to understand.
I can easily find what I am looking for on the website.
The website includes all of the information I need.
The website works well technically, loading quickly and displaying appropriately.
The website meets my needs.

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* 12. How frequently do you use Mountain Pacific Bank’s digital banking?

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* 13. Which digital banking service do you use?

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