GP Access Survey 2024/25
1.
Your consent.
Survey responses are anonymous, and may be shared with partners. If you are happy for us to share this survey, please tick the box.
Agree
2.
How do you usually book your GP appointment?
Phone
In person
Online
3.
If you book your appointment by phone, do you usually get through straight away?
Yes
No, I have to wait for at least 1 minute
No, I have to wait for at least 5 minutes
No, I have to wait for at least 10 minutes
4.
Can you make an appointment in person?
Yes
No
Please tell us why you cannot make an appointment in person.
5.
If you have the option to make an appointment online, can you find the online form easily?
Yes, and the form is easy to complete.
Yes, but the form is not easy to complete.
No, I cannot find the form easily. But when I find the form it is easy to complete.
No, I cannot find the form easily. When I find the form it is not easy to complete.
I don't have this option.
6.
Are you usually offered a choice of appointment method; for example, an in-person appointment, a phone appointment or a video consultation?
Yes
No
7.
Is your appointment usually to see your own GP?
Yes
No
8.
When you book an appointment, do you feel respected and supported?
Yes
No
9.
For urgent appointments, how long do you usually wait?
1 day
2 days
3 days
4 days or more
10.
For routine appointments, how long do you usually wait?
1 day
2 days
3 days
4 days or more
11.
Have you agreed to a doctor's consultation over the phone or online in the past?
Yes
No
12.
If you agreed to a doctor’s consultation over the phone or online, did the doctor (or other staff member) call you back when you expected them to?
Yes
No
I have never had a phone or online consultation.
13.
When you have a phone or online doctor’s consultation, does it usually meet your needs?
Yes, I feel the doctor is able to diagnose accurately on the phone or online.
No, I do not feel the doctor is able to diagnose accurately on the phone or online.
I do not have phone or online consultations.
14.
Please tick any the statements that apply to you.
I have a disability or long-term (health or mental health) condition.
I have difficulty using computers, smart phones or the internet.
English is not my first language.
These statements do not apply to me.
15.
Please tick any of the statements that apply to you.
It is easy to book appointments.
It is not easy to book appointments.
It is easy for me to attend appointments.
It is not easy for me to attend appointments.
16.
How satisfied are you with your GP surgery and the service they offer?
Very satisfied
Fairly satisfied
Unsatisfied
Unsure
17.
What do you think works well about the service?
18.
What do you think could work better?
19.
Any other comments about your GP; for example, prescriptions, referrals etc.?
20.
What is the name of your GP surgery?
(optional)
21.
If you have any suggestions for future topics for our surveys, please list them below:
Demographics:
22.
Gender:
Male
Female
Other
Prefer not to say
23.
Age:
Under 50
50–64
65–74
75–89
90 or over
Prefer not to say
24.
Household:
Just you
2 people
3 or more than 3 people
Prefer not to say
25.
Health:
Good
Fair
Poor
Prefer not to say
26.
Ethnicity:
White British
White Irish
White Other
Asian Indian
Asian Pakistani
Asian British
Asian Other
Black Caribbean
Black African
Black British
Black Other
Mixed
Other
Prefer not to say
Current Progress,
0 of 26 answered
