GP Access Survey 2023/24

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* 1. Your consent. Survey responses are anonymous, and may be shared with partners. If you are happy for us to share this survey, please tick the box.

Agree

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* 2. How do you usually book your GP appointment?

Phone

In person

Online

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* 3. If you book your appointment by phone, do you usually get through straight away?

Yes

No, I have to wait for at least 1 minute

No, I have to wait for at least 5 minutes

No, I have to wait for at least 10 minutes

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* 4. Can you make an appointment in person?

Yes

Please tell us why you cannot make an appointment in person.

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* 5. If you have the option to make an appointment online, can you find the online form easily?

Yes, and the form is easy to complete.

Yes, but the form is not easy to complete.

No, I cannot find the form easily. But when I find the form it is easy to complete.

No, I cannot find the form easily. When I find the form it is not easy to complete.

I don't have this option.

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* 6. Are you usually offered a choice of appointment method; for example, an in-person appointment, a phone appointment or a video consultation?

Yes

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* 7. Is your appointment usually to see your own GP?

Yes

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* 8. When you book an appointment, do you feel respected and supported?

Yes

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* 9. For urgent appointments, how long do you usually wait?

1 day

2 days

3 days

4 days or more

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* 10. For routine appointments, how long do you usually wait?

1 day

2 days

3 days

4 days or more

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* 11. Have you agreed to a doctor's consultation over the phone or online in the past?

Yes

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* 12. If you agreed to a doctor’s consultation over the phone or online, did the doctor (or other staff member) call you back when you expected them to?

Yes

I have never had a phone or online consultation.

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* 13. When you have a phone or online doctor’s consultation, does it usually meet your needs?

Yes, I feel the doctor is able to diagnose accurately on the phone or online.

No, I do not feel the doctor is able to diagnose accurately on the phone or online.

I do not have phone or online consultations.

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* 14. Please tick any the statements that apply to you.

I have a disability or long-term (health or mental health) condition.

I have difficulty using computers, smart phones or the internet.

English is not my first language.

These statements do not apply to me.

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* 15. Please tick any of the statements that apply to you.

It is easy to book appointments.

It is not easy to book appointments.

It is easy for me to attend appointments.

It is not easy for me to attend appointments.

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* 16. How satisfied are you with your GP surgery and the service they offer?

Very satisfied

Fairly satisfied

Unsatisfied

Unsure

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* 17. What do you think works well about the service?

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* 18. What do you think could work better?

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* 19. Any other comments about your GP; for example, prescriptions, referrals etc.?

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* 20. What is the name of your GP surgery? (optional)

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* 21. If you have any suggestions for future topics for our surveys, please list them below:

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* 22. Gender:

Male

Female

Other

Prefer not to say

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* 23. Age:

Under 50

50–64

65–74

75–89

90 or over

Prefer not to say

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* 24. Household:

Just you

2 people

3 or more than 3 people

Prefer not to say

GP Access Survey 2023/24

Question Title

* 1. Your consent. Survey responses are anonymous, and may be shared with partners. If you are happy for us to share this survey, please tick the box.

Question Title

* 2. How do you usually book your GP appointment?

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* 3. If you book your appointment by phone, do you usually get through straight away?

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* 4. Can you make an appointment in person?

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* 5. If you have the option to make an appointment online, can you find the online form easily?

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* 6. Are you usually offered a choice of appointment method; for example, an in-person appointment, a phone appointment or a video consultation?

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* 7. Is your appointment usually to see your own GP?

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* 8. When you book an appointment, do you feel respected and supported?

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* 9. For urgent appointments, how long do you usually wait?

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* 10. For routine appointments, how long do you usually wait?

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* 11. Have you agreed to a doctor's consultation over the phone or online in the past?

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* 12. If you agreed to a doctor’s consultation over the phone or online, did the doctor (or other staff member) call you back when you expected them to?

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* 13. When you have a phone or online doctor’s consultation, does it usually meet your needs?

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* 14. Please tick any the statements that apply to you.

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* 15. Please tick any of the statements that apply to you.

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* 16. How satisfied are you with your GP surgery and the service they offer?

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* 17. What do you think works well about the service?

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* 18. What do you think could work better?

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* 19. Any other comments about your GP; for example, prescriptions, referrals etc.?

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* 20. What is the name of your GP surgery? (optional)

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* 21. If you have any suggestions for future topics for our surveys, please list them below:

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* 22. Gender:

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* 23. Age:

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* 24. Household:

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* 25. Health:

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* 26. Ethnicity: