2026 RevenueSA Customer Satisfaction Survey

Thank you for completing the 2026 RevenueSA Customer Satisfaction Survey. Your feedback helps us improve the way we deliver our services.

The survey should take around 5 minutes to complete.

All responses are anonymous. You will only be asked to provide contact details if you give RevenueSA permission to contact you if we need to clarify your feedback.

Section 1: About your interactions with RevenueSA

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1. Which of the following best describes you when dealing with RevenueSA?

Individual levy or taxpayer (including emergency services levy, land tax or stamp duty) or housing grant or relief applicant

Business (owner or group)

Professional representative (for example, a conveyancer, solicitor, accountant, real estate agent, managing agent or finance broker)

Other (please specify)

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2. Which RevenueSA services have you interacted with in the last 12 months?
Select all that apply.

Betting operations tax

Emergency services levy

First home owner grant or other housing grants or relief

Land tax

Payroll tax

Stamp duty on land

Stamp duty on insurance

Stamp duty on vehicles

RevenueSA Online (www.revenuesaonline.sa.gov.au)

RevenueSA website (www.revenuesa.sa.gov.au)

Other (please specify)

Section 2: Your service experience

Please think about your most recent interaction with RevenueSA when answering the following questions.

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3. How satisfied were you with the following?

	Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied	Not applicable
The quality of the service provided	The quality of the service provided Very satisfied	The quality of the service provided Satisfied	The quality of the service provided Neither satisfied nor dissatisfied	The quality of the service provided Dissatisfied	The quality of the service provided Very dissatisfied	The quality of the service provided Not applicable
The ease of accessing the service	The ease of accessing the service Very satisfied	The ease of accessing the service Satisfied	The ease of accessing the service Neither satisfied nor dissatisfied	The ease of accessing the service Dissatisfied	The ease of accessing the service Very dissatisfied	The ease of accessing the service Not applicable
The time taken to receive the service	The time taken to receive the service Very satisfied	The time taken to receive the service Satisfied	The time taken to receive the service Neither satisfied nor dissatisfied	The time taken to receive the service Dissatisfied	The time taken to receive the service Very dissatisfied	The time taken to receive the service Not applicable

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4. What is the primary reason for your answer in the previous question? (250 words maximum)

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5. To what extent do you agree with the following statements?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Not applicable
I received the information I needed	I received the information I needed Strongly agree	I received the information I needed Agree	I received the information I needed Neither agree nor disagree	I received the information I needed Disagree	I received the information I needed Strongly disagree	I received the information I needed Not applicable
The staff I dealt with were knowledgeable and competent	The staff I dealt with were knowledgeable and competent Strongly agree	The staff I dealt with were knowledgeable and competent Agree	The staff I dealt with were knowledgeable and competent Neither agree nor disagree	The staff I dealt with were knowledgeable and competent Disagree	The staff I dealt with were knowledgeable and competent Strongly disagree	The staff I dealt with were knowledgeable and competent Not applicable
I was treated fairly	I was treated fairly Strongly agree	I was treated fairly Agree	I was treated fairly Neither agree nor disagree	I was treated fairly Disagree	I was treated fairly Strongly disagree	I was treated fairly Not applicable
Staff made a genuine effort to help me	Staff made a genuine effort to help me Strongly agree	Staff made a genuine effort to help me Agree	Staff made a genuine effort to help me Neither agree nor disagree	Staff made a genuine effort to help me Disagree	Staff made a genuine effort to help me Strongly disagree	Staff made a genuine effort to help me Not applicable

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6. What is the primary reason for your answer in the previous question? (250 words maximum)

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7. In relation to your request or enquiry, did you get what you needed?

Yes, I got everything I needed

I got what I needed to some extent

No, I did not get what I needed

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8. What prevented you from getting what you needed? (250 words maximum)

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9. What could RevenueSA do to improve your customer experience? (250 words maximum)

Section 3: Information and self-service

Please think about any information you accessed from RevenueSA, including information on our website, publications, forms, RevenueSA Online, or information provided by our staff.

Question Title

10. Before contacting or interacting with RevenueSA, where did you look for information?
Select all that apply.

I contacted RevenueSA without looking for information first

RevenueSA website

RevenueSA Online

RevenueSA publications (for example a Revenue Ruling or Information Circular)

Internet search

Other (please specify)

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11. Thinking about the information RevenueSA provides, to what extent do you agree with the following statements?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Not applicable
The information I needed was easy to find	The information I needed was easy to find Strongly agree	The information I needed was easy to find Agree	The information I needed was easy to find Neither agree nor disagree	The information I needed was easy to find Disagree	The information I needed was easy to find Strongly disagree	The information I needed was easy to find Not applicable
The information was easy to understand	The information was easy to understand Strongly agree	The information was easy to understand Agree	The information was easy to understand Neither agree nor disagree	The information was easy to understand Disagree	The information was easy to understand Strongly disagree	The information was easy to understand Not applicable
The information was relevant to my circumstances	The information was relevant to my circumstances Strongly agree	The information was relevant to my circumstances Agree	The information was relevant to my circumstances Neither agree nor disagree	The information was relevant to my circumstances Disagree	The information was relevant to my circumstances Strongly disagree	The information was relevant to my circumstances Not applicable
The information was sufficient to help me complete my task	The information was sufficient to help me complete my task Strongly agree	The information was sufficient to help me complete my task Agree	The information was sufficient to help me complete my task Neither agree nor disagree	The information was sufficient to help me complete my task Disagree	The information was sufficient to help me complete my task Strongly disagree	The information was sufficient to help me complete my task Not applicable

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12. What is the primary reason for your answer in the previous question? (250 words maximum)

Section 4: RevenueSA website

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13. Have you used the RevenueSA website in the last 12 months?

Yes

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14. Overall, the RevenueSA website is easy to navigate and use.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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15. How could we improve the RevenueSA website? (250 words maximum)

Section 5: RevenueSA Online

RevenueSA Online is RevenueSA's online service platform that allows registered users to manage payroll tax, stamp duty (conveyance and insurance), and emergency services levy and land tax certificate activities.

Question Title

16. Which components of RevenueSA Online have you used in the last 12 months?
Select all that apply.

Certificates (land tax and emergency services levy)

Payroll tax

Stamp duty conveyance - self-determinations

Stamp duty conveyance - assessment by the Commissioner of State Taxation

Stamp Duty on insurance

I have not used RevenueSA Online in the last 12 months

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17. Overall, RevenueSA Online is easy to use.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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18. How could we improve RevenueSA Online? (250 words maximum)

Section 6: Final comments and follow-up

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19. Is there anything else you would like RevenueSA to know? (250 words maximum)

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20. Do you give permission for RevenueSA to contact you if we need your feedback?

Yes, RevenueSA may contact me if clarification is needed.

No, I do not want RevenueSA to contact me.

Optional contact details

Your responses will remain anonymous unless you provide your details below. If you provide your details, RevenueSA may contact you if we need to clarify your feedback.

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21. Name

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22. Organisation (if applicable)

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23. Phone

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24. Email

Thank you for taking the time to share your feedback.

If you have given RevenueSA permission to contact you and provided your details, we may contact you if we need to clarify your responses.

2026 RevenueSA Customer Satisfaction Survey

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* 1. Which of the following best describes you when dealing with RevenueSA?

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* 2. Which RevenueSA services have you interacted with in the last 12 months?Select all that apply.

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* 3. How satisfied were you with the following?

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* 4. What is the primary reason for your answer in the previous question? (250 words maximum)

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* 5. To what extent do you agree with the following statements?

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* 6. What is the primary reason for your answer in the previous question? (250 words maximum)

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* 7. In relation to your request or enquiry, did you get what you needed?

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* 8. What prevented you from getting what you needed? (250 words maximum)

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* 9. What could RevenueSA do to improve your customer experience? (250 words maximum)

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* 10. Before contacting or interacting with RevenueSA, where did you look for information?Select all that apply.

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* 11. Thinking about the information RevenueSA provides, to what extent do you agree with the following statements?

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* 12. What is the primary reason for your answer in the previous question? (250 words maximum)

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* 13. Have you used the RevenueSA website in the last 12 months?

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* 14. Overall, the RevenueSA website is easy to navigate and use.

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* 15. How could we improve the RevenueSA website? (250 words maximum)

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* 16. Which components of RevenueSA Online have you used in the last 12 months?Select all that apply.

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* 17. Overall, RevenueSA Online is easy to use.

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* 18. How could we improve RevenueSA Online? (250 words maximum)

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* 19. Is there anything else you would like RevenueSA to know? (250 words maximum)

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* 20. Do you give permission for RevenueSA to contact you if we need your feedback?

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* 21. Name

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* 22. Organisation (if applicable)

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* 23. Phone

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* 24. Email

1. Which of the following best describes you when dealing with RevenueSA?

2. Which RevenueSA services have you interacted with in the last 12 months?
Select all that apply.

3. How satisfied were you with the following?

4. What is the primary reason for your answer in the previous question? (250 words maximum)

5. To what extent do you agree with the following statements?

6. What is the primary reason for your answer in the previous question? (250 words maximum)

7. In relation to your request or enquiry, did you get what you needed?

8. What prevented you from getting what you needed? (250 words maximum)

9. What could RevenueSA do to improve your customer experience? (250 words maximum)

10. Before contacting or interacting with RevenueSA, where did you look for information?
Select all that apply.

11. Thinking about the information RevenueSA provides, to what extent do you agree with the following statements?

12. What is the primary reason for your answer in the previous question? (250 words maximum)

13. Have you used the RevenueSA website in the last 12 months?

14. Overall, the RevenueSA website is easy to navigate and use.

15. How could we improve the RevenueSA website? (250 words maximum)

16. Which components of RevenueSA Online have you used in the last 12 months?
Select all that apply.

17. Overall, RevenueSA Online is easy to use.

18. How could we improve RevenueSA Online? (250 words maximum)

19. Is there anything else you would like RevenueSA to know? (250 words maximum)

20. Do you give permission for RevenueSA to contact you if we need your feedback?

21. Name

22. Organisation (if applicable)

23. Phone

24. Email