Exit this Survey Michigan Education Trust Customer Service Survey Question Title * 1. How long did you have to wait before a customer service representative at MET began to help you? Extremely long Very long Moderately long Slightly long Not at all long Question Title * 2. How important is it for you to talk to a live MET staff person rather than an interactive telephone system? Extremely important Moderately important Slightly important Neither important nor unimportant Slightly unimportant Moderately unimportant Extremely unimportant Question Title * 3. Why did you contact MET Customer Services? Purchase a MET contract Monthly payment to MET Payment to a school Attend a Michigan public university Attend a private or out-of-state university Contract refund Transfer a MET contract Other (please specify) Question Title * 4. How knowledgeable was the customer service representative at MET? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 5. How clear was the information the customer service representative at MET gave you? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 6. How many of your questions did the customer service representative at MET resolve? All of them Most of them About half of them Some of them None of them Question Title * 7. How helpful were the customer service representatives at MET? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 8. Was your experience with customer service at MET better than you expected it to be, worse than you expected it to be, or about what you expected it to be? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse Much worse Question Title * 9. Overall, how satisfied were you after calling MET? Extremely satisfied Moderately Satisfied Slightly Satisfied Neither staisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 10. Is there anything else you would like to share concerning your experience with MET Customer Services? Question Title * 11. Are you a contract purchaser, potential purchaser, beneficiary, or appointee? Purchaser Potential purchaser Beneficiary Appointee Other (please specify) Submit response >>