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This survey is an opportunity to voice your opinion on ice rental services at the East Elgin Community Complex. The survey only takes 5-10 minutes to complete. Thank you in advance for your feedback.
Information collected through this survey is done so pursuant to the Municipal Freedom of Information and Protection of Privacy Act R.S.O. 1990, C. M.56 (MFIPPA) for the purposes of creating service level standards. Any personal information will be redacted.

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* 1. Are you a new or returning customer?

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* 2. How did you hear about the Complex?

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* 3. Please rate the quality of the following EECC services:

  very poor poor neutral  good very good
Quality of ice
Cleanliness of facility
Condition of dressing rooms
Ice allocation process
Ice rental policies and procedures
Rental rates
Communications received (i.e. ice availability email distribution)
Helpfulness/Knowledge of staff

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* 4. Have you visited the EECC website to check ice availability?

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* 5. How do you normally book ice time?

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* 6. Please rate your experience booking ice time.

  very poor poor neutral good very good
Experience booking ice time

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* 7. What were the most positive aspects of your rental experience? Check all that apply.

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* 8. Please add any additional comments or suggestions that you may have.

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