Welcome to the Avaya WW Marketing Creative Services Team – Quarterly Customer Satisfaction Survey FY16

Please take a moment to complete this short survey to tell us about your experience working with us. Your feedback will be used to improve our service. Completing this survey will take approximately 2 minutes.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Overall MCS team support was outstanding	Overall MCS team support was outstanding Strongly Disagree	Overall MCS team support was outstanding Disagree	Overall MCS team support was outstanding Neutral	Overall MCS team support was outstanding Agree	Overall MCS team support was outstanding Strongly Agree
Assets received reflected high creativity	Assets received reflected high creativity Strongly Disagree	Assets received reflected high creativity Disagree	Assets received reflected high creativity Neutral	Assets received reflected high creativity Agree	Assets received reflected high creativity Strongly Agree
Assets received reflected high quality	Assets received reflected high quality Strongly Disagree	Assets received reflected high quality Disagree	Assets received reflected high quality Neutral	Assets received reflected high quality Agree	Assets received reflected high quality Strongly Agree
Assets were delivered on time	Assets were delivered on time Strongly Disagree	Assets were delivered on time Disagree	Assets were delivered on time Neutral	Assets were delivered on time Agree	Assets were delivered on time Strongly Agree
Requesting system and workflow were clear and efficient (Avaya.com/creative)	Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Disagree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Disagree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Neutral	Requesting system and workflow were clear and efficient (Avaya.com/creative) Agree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Agree

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Overall MCS team support was outstanding

Overall MCS team support was outstanding Strongly Disagree

Overall MCS team support was outstanding Disagree

Overall MCS team support was outstanding Neutral

Overall MCS team support was outstanding Agree

Overall MCS team support was outstanding Strongly Agree

Assets received reflected high creativity

Assets received reflected high creativity Strongly Disagree

Assets received reflected high creativity Disagree

Assets received reflected high creativity Neutral

Assets received reflected high creativity Agree

Assets received reflected high creativity Strongly Agree

Assets received reflected high quality

Assets received reflected high quality Strongly Disagree

Assets received reflected high quality Disagree

Assets received reflected high quality Neutral

Assets received reflected high quality Agree

Assets received reflected high quality Strongly Agree

Assets were delivered on time

Assets were delivered on time Strongly Disagree

Assets were delivered on time Disagree

Assets were delivered on time Neutral

Assets were delivered on time Agree

Assets were delivered on time Strongly Agree

Requesting system and workflow were clear and efficient (Avaya.com/creative)

Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Disagree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Disagree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Neutral

Requesting system and workflow were clear and efficient (Avaya.com/creative) Agree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Agree

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
Translations response & delivery timings were effective	Translations response & delivery timings were effective Strongly Disagree	Translations response & delivery timings were effective Disagree	Translations response & delivery timings were effective Neutral	Translations response & delivery timings were effective Agree	Translations response & delivery timings were effective Strongly Agree	Translations response & delivery timings were effective N/A
Translations Designs (DTP) were done effectively and reflected high quality	Translations Designs (DTP) were done effectively and reflected high quality Strongly Disagree	Translations Designs (DTP) were done effectively and reflected high quality Disagree	Translations Designs (DTP) were done effectively and reflected high quality Neutral	Translations Designs (DTP) were done effectively and reflected high quality Agree	Translations Designs (DTP) were done effectively and reflected high quality Strongly Agree	Translations Designs (DTP) were done effectively and reflected high quality N/A
Overall MCS Translations team support was outsanding	Overall MCS Translations team support was outsanding Strongly Disagree	Overall MCS Translations team support was outsanding Disagree	Overall MCS Translations team support was outsanding Neutral	Overall MCS Translations team support was outsanding Agree	Overall MCS Translations team support was outsanding Strongly Agree	Overall MCS Translations team support was outsanding N/A
Translations status updates, reports & communications were clear and useful	Translations status updates, reports & communications were clear and useful Strongly Disagree	Translations status updates, reports & communications were clear and useful Disagree	Translations status updates, reports & communications were clear and useful Neutral	Translations status updates, reports & communications were clear and useful Agree	Translations status updates, reports & communications were clear and useful Strongly Agree	Translations status updates, reports & communications were clear and useful N/A
Requesting system and workflow were clear and efficient (Avaya.com/creative)	Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Disagree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Disagree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Neutral	Requesting system and workflow were clear and efficient (Avaya.com/creative) Agree	Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Agree	Requesting system and workflow were clear and efficient (Avaya.com/creative) N/A

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

N/A

Translations response & delivery timings were effective

Translations response & delivery timings were effective Strongly Disagree

Translations response & delivery timings were effective Disagree

Translations response & delivery timings were effective Neutral

Translations response & delivery timings were effective Agree

Translations response & delivery timings were effective Strongly Agree

Translations response & delivery timings were effective N/A

Translations Designs (DTP) were done effectively and reflected high quality

Translations Designs (DTP) were done effectively and reflected high quality Strongly Disagree

Translations Designs (DTP) were done effectively and reflected high quality Disagree

Translations Designs (DTP) were done effectively and reflected high quality Neutral

Translations Designs (DTP) were done effectively and reflected high quality Agree

Translations Designs (DTP) were done effectively and reflected high quality Strongly Agree

Translations Designs (DTP) were done effectively and reflected high quality N/A

Overall MCS Translations team support was outsanding

Overall MCS Translations team support was outsanding Strongly Disagree

Overall MCS Translations team support was outsanding Disagree

Overall MCS Translations team support was outsanding Neutral

Overall MCS Translations team support was outsanding Agree

Overall MCS Translations team support was outsanding Strongly Agree

Overall MCS Translations team support was outsanding N/A

Translations status updates, reports & communications were clear and useful

Translations status updates, reports & communications were clear and useful Strongly Disagree

Translations status updates, reports & communications were clear and useful Disagree

Translations status updates, reports & communications were clear and useful Neutral

Translations status updates, reports & communications were clear and useful Agree

Translations status updates, reports & communications were clear and useful Strongly Agree

Translations status updates, reports & communications were clear and useful N/A

Requesting system and workflow were clear and efficient (Avaya.com/creative)

Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Disagree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Disagree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Neutral

Requesting system and workflow were clear and efficient (Avaya.com/creative) Agree

Requesting system and workflow were clear and efficient (Avaya.com/creative) Strongly Agree

Requesting system and workflow were clear and efficient (Avaya.com/creative) N/A

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
German	German Strongly Disagree	German Disagree	German Neutral	German Agree	German Strongly Agree	German N/A
Italian	Italian Strongly Disagree	Italian Disagree	Italian Neutral	Italian Agree	Italian Strongly Agree	Italian N/A
Russian	Russian Strongly Disagree	Russian Disagree	Russian Neutral	Russian Agree	Russian Strongly Agree	Russian N/A
Simp. Chinese	Simp. Chinese Strongly Disagree	Simp. Chinese Disagree	Simp. Chinese Neutral	Simp. Chinese Agree	Simp. Chinese Strongly Agree	Simp. Chinese N/A
Japanese	Japanese Strongly Disagree	Japanese Disagree	Japanese Neutral	Japanese Agree	Japanese Strongly Agree	Japanese N/A
Korean	Korean Strongly Disagree	Korean Disagree	Korean Neutral	Korean Agree	Korean Strongly Agree	Korean N/A
French (EU)	French (EU) Strongly Disagree	French (EU) Disagree	French (EU) Neutral	French (EU) Agree	French (EU) Strongly Agree	French (EU) N/A
French (CAN)	French (CAN) Strongly Disagree	French (CAN) Disagree	French (CAN) Neutral	French (CAN) Agree	French (CAN) Strongly Agree	French (CAN) N/A
Portuguese (BR)	Portuguese (BR) Strongly Disagree	Portuguese (BR) Disagree	Portuguese (BR) Neutral	Portuguese (BR) Agree	Portuguese (BR) Strongly Agree	Portuguese (BR) N/A
Spanish (LATAM)	Spanish (LATAM) Strongly Disagree	Spanish (LATAM) Disagree	Spanish (LATAM) Neutral	Spanish (LATAM) Agree	Spanish (LATAM) Strongly Agree	Spanish (LATAM) N/A

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

N/A

German

German Strongly Disagree

German Disagree

German Neutral

German Agree

German Strongly Agree

German N/A

Italian

Italian Strongly Disagree

Italian Disagree

Italian Neutral

Italian Agree

Italian Strongly Agree

Italian N/A

Russian

Russian Strongly Disagree

Russian Disagree

Russian Neutral

Russian Agree

Russian Strongly Agree

Russian N/A

Simp. Chinese

Simp. Chinese Strongly Disagree

Simp. Chinese Disagree

Simp. Chinese Neutral

Simp. Chinese Agree

Simp. Chinese Strongly Agree

Simp. Chinese N/A

Japanese

Japanese Strongly Disagree

Japanese Disagree

Japanese Neutral

Japanese Agree

Japanese Strongly Agree

Japanese N/A

Korean

Korean Strongly Disagree

Korean Disagree

Korean Neutral

Korean Agree

Korean Strongly Agree

Korean N/A

French (EU)

French (EU) Strongly Disagree

French (EU) Disagree

French (EU) Neutral

French (EU) Agree

French (EU) Strongly Agree

French (EU) N/A

French (CAN)

French (CAN) Strongly Disagree

French (CAN) Disagree

French (CAN) Neutral

French (CAN) Agree

French (CAN) Strongly Agree

French (CAN) N/A

Portuguese (BR)

Portuguese (BR) Strongly Disagree

Portuguese (BR) Disagree

Portuguese (BR) Neutral

Portuguese (BR) Agree

Portuguese (BR) Strongly Agree

Portuguese (BR) N/A

Spanish (LATAM)

Spanish (LATAM) Strongly Disagree

Spanish (LATAM) Disagree

Spanish (LATAM) Neutral

Spanish (LATAM) Agree

Spanish (LATAM) Strongly Agree

Spanish (LATAM) N/A

Welcome to the Avaya WW Marketing Creative Services Team – Quarterly Customer Satisfaction Survey FY16

Question Title

* 1. What is your name?

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* 2. Indicate your overall agreement with the following statements:

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* 3. Marketing Translations - Indicate your overall agreement with the following statements:

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* 4. Marketing Translations - Agree on the following statement: Were your translations on the following languages efficient and reflected high quality?

Question Title

* 5. Marketing Creative Services listens to you!
Share your thoughts about your experience working with MCS Team.

Question Title

Question Title

* 1. What is your name?

Question Title

* 2. Indicate your overall agreement with the following statements:

Question Title

* 3. Marketing Translations - Indicate your overall agreement with the following statements:

Question Title

* 4. Marketing Translations - Agree on the following statement: Were your translations on the following languages efficient and reflected high quality?

Question Title

* 5. Marketing Creative Services listens to you! Share your thoughts about your experience working with MCS Team.

Question Title

* 5. Marketing Creative Services listens to you!
Share your thoughts about your experience working with MCS Team.