1. Your Opinion Matters!

 

In order to serve our community better Saanich Recreation is committed to providing quality customer service.  We want to know how we did during your last visit with us.  We genuinely value all forms of input, whether they be comments, concerns or ideas*.  So if you've recently participated at one of our recreation centres we'd really to like to hear from you! This survey should only take about 5 minutes of your time.
 
*Participation in this survey is completely voluntary. The collection of personal information is authorized under the Local Government Act, Community Charter and section 26(c)of the Freedom of Information and Protection of Privacy Act and will be only be used for the purpose of evaluating Saanich Recreation's Access Pass Program.  Should you have any questions regarding personal information please forward an email to: foi@saanich.ca
 

Which Saanich Recreation Facility are you commenting about in this Survey?

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* 1. Which Saanich Recreation Facility are you commenting about in this Survey?

How often do you use this facility?

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* 2. How often do you use this facility?

Overall, how would you rate the customer service at this facility?

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* 3. Overall, how would you rate the customer service at this facility?

In your most recent customer service experience, how did you contact our customer service representative?

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* 4. In your most recent customer service experience, how did you contact our customer service representative?

Please describe if there was any particular aspect of the service/experience that stood out?

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* 5. Please describe if there was any particular aspect of the service/experience that stood out?

Was your transaction/question/concern handled quickly?

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* 6. Was your transaction/question/concern handled quickly?

What would best describe your most recent experience when calling in via telephone? (Choose one or more - you must answer at least one row)

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* 7. What would best describe your most recent experience when calling in via telephone? (Choose one or more - you must answer at least one row)

  Agree Disagree Does Not Apply
Served promptly (within 3 rings) and courteously
I was kept waiting on hold
Staff introduced both their name and the location they were answering the call from
Staff was patient and listened carefully
Staff was knowledgable and helpful
My phone call was quickly tranferred to someone who could assist me
Staff didn't know how to handle my question/problem
Staff had to ask others
What would best describe your most recent in person customer service experience? (Choose one or more - you must answer at least one row)

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* 8. What would best describe your most recent in person customer service experience? (Choose one or more - you must answer at least one row)

  Agree Disagree Does Not Apply
Staff was responsive and I was served promptly
Staff was courteous and friendly
Staff was patient and listened carefully
Staff was knowledgeable and helpful
Staff didn't know how to handle my question/problem
Staff had to ask others
Please tell us what can be done to improve your next visit to this facility?

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* 9. Please tell us what can be done to improve your next visit to this facility?

Would you like us to contact you for follow-up?
(We strive to be responsive, however depending upon volume It may take up to 15 business days for us to reply).

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* 10. Would you like us to contact you for follow-up?
(We strive to be responsive, however depending upon volume It may take up to 15 business days for us to reply).

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