* 1. Which facility were you seen at

* 2. In the last twelve months, did the provider engage you in conversation about your care and did he/she explain things in a manner that was easy to understand?

* 3. In the last twelve months when you phoned your provider during regular office hours, how often did you get an answer to your medical question in a timely manner?

* 4. Wait time includes the waiting room and exam room. In the last twelve months how often did you see this provider in a timely fashion?

* 5. Optional Question: May we contact you regarding this survey?

T