Desktop Support Technician

Anne Holland Ventures is the parent company to Marijuana Business Daily (MJBizDaily), the largest and most professional producer of news and trade shows serving executives and major investors in America's $6 billion cannabis industry. We are seeking a Desktop Technician to support our award winning, rapidly growing team, based in Denver but spreading internationally. This is a full-time position reporting directly to our IT Director, offering a competitive salary, paid time off, 401(k) and health benefits. As seen in Forbes and Trade Show Executive Magazine, we are seeking the best people to help take the company to the next level.

The Desktop Support Technician is a key member of our IT team. Our consistently strong growth now requires a new, dedicated resource to manage in-house hardware procurement and support for 50+ people. This person will be expected to work with a great deal of independence to keep hardware and software running at top levels, while also managing infrastructure upgrades and other company projects.

Responsibilities and Duties
  • Directly support 50+ onsite and offsite employees,
  • Troubleshoot and resolve all technology issues including workstations, telephones, network infrastructure, printers, application software, and system software,
  • Backup / restore critical company data as required,
  • Procure, configure, deploy and dispose of IT hardware as needed,
  • Conduct research on software and system products,
  • Maintain an accurate inventory of equipment and licenses,
  • Implement and improve processes to manage our hardware,
  • Maintain confidentiality of organization, project, fiscal and personnel related information, and
  • Protect against and remediate for malware, phishing, and other bad actor attacks

Qualifications
  • 3+ years of relevant experience in a Desktop Support role, Experience troubleshooting PCs and other hardware
  • Experience working in a team-oriented environment
  • Office 365 administration experience and/or appropriate certifications a plus
  • Solid working knowledge of Windows
  • Ability to communicate technical information to non-technical personnel
  • Demonstrated ability to multitask, prioritize and resolve issues with urgency
  • Proven track record of driving problems from first report to final solution
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving abilities
  • Driven to expand role and take on additional infrastructure projects as company needs demand. Room to grow.

Marijuana Business Daily is a division of Anne Holland Ventures Inc. Should you be offered a position, please expect to complete a background/reference check. Anne Holland Ventures Inc is woman owned and an equal opportunity employer.

* 1. Please enter your info (to be used for HR purposes only)

* 2. Please link to or paste your resume here:

* 3. Have you worked for a small, fast-growing company in the past?

* 4. What appeals to you most about this description?

* 5. Which areas are you experienced in:

  My direct responsibility I led a team on this initiative I supported the initiative Haven't done; want to learn Not my strength
New user orientation
Help Desk style support
Managing Windows updates
Workstation procurement
Third party software research and support
Infrastructure project management

* 6. What methods do you use to stay on top of technology?

* 7. What is your expected compensation?

* 8. How/where did you hear about this position? (please name job posting site if applicable)

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