Energy Fitness Survey

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* 1. I am a...

Visitor

Member

Guest of a member

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* 2. How far do you work and live from our club?

	Less than 3 miles	3 to 10 miles	10 or more miles
Home	Home Less than 3 miles	Home 3 to 10 miles	Home 10 or more miles
Work	Work Less than 3 miles	Work 3 to 10 miles	Work 10 or more miles

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* 3. What was MOST important to you when you were checking out health clubs?

A club that helps me get fit and healthy

Great member service - I'm not a number

Convenient to home or work

Wide selection of equipment

Price of membership

No Hassles (Contracts, Parking, Crowded etc)

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* 4. What is your personal income?

Less than $50,000

$50,000 to $99,999

$100,000 or more

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* 5. When you started looking for a Health Club, where did you look FIRST?

	Ask a friend or relative	Phone Book	Newspaper	Internet/ Websites	Visit clubs
1st	1st Ask a friend or relative	1st Phone Book	1st Newspaper	1st Internet/ Websites	1st Visit clubs
2nd	2nd Ask a friend or relative	2nd Phone Book	2nd Newspaper	2nd Internet/ Websites	2nd Visit clubs
3rd	3rd Ask a friend or relative	3rd Phone Book	3rd Newspaper	3rd Internet/ Websites	3rd Visit clubs
4th	4th Ask a friend or relative	4th Phone Book	4th Newspaper	4th Internet/ Websites	4th Visit clubs
5th	5th Ask a friend or relative	5th Phone Book	5th Newspaper	5th Internet/ Websites	5th Visit clubs

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* 6. When searching for a Health Club, would you rather get more information by:

Coming in and speaking to the sales representative

Calling in to get your questions answered

Visiting a website to learn more

Reading literature from the club

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* 7. How long were you thinking about health and fitness before you joined our health club?

1 Week

2 Weeks

3 Weeks

1 Month

2 Months

3 Months or more

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* 8. Other than ours, how many Clubs have you belonged to in the last 10 years?

4 or more

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* 9. How would you describe the appearance of the gym, equipment, and staff.

Clean, cutting edge and professional

Good, gets the job done and helpful

Average, worn and they’re around

Dirty, out dated and never there for you

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* 10. How do you rate our cleanliness?

Excellent – Spotless

Fine – Always seems clean

Poor – Clean this place

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* 11. How would you rate our staff and customer service?

Excellent – You have the best staff ever

Very Good – Everyone cares

Fine – Everyone does their job

Needs Work – I need more help

Poor – Change your people

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* 12. How do we stack up to your expectations?

I should have joined years ago

More than expected

As Promised

Below Expectations

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* 13. What do you like MOST about this gym?

The friendly, caring staff

The training

The equipment

The size

The atmosphere

The price

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* 14. What would you change most about our health club to make it better?

Our products and services

Nutrition and dieting

The hours

The price

Better/More equipment

More attentive staff

Other (please specify)

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* 15. How many times a week do you work out with us? (on average)

Not enough

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* 16. Have you used our Personal Training?

No, I’m good on my own

No, but I should

No, but I’m thinking about it

Yes

Yes, in the past

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* 17. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

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* 18. Do you attend our Group Fitness classes?

Yes

	1	2	3	4	5	Not Applicable
I would prefer VIDEO classes over LIVE classes in the future	I would prefer VIDEO classes over LIVE classes in the future 1	I would prefer VIDEO classes over LIVE classes in the future 2	I would prefer VIDEO classes over LIVE classes in the future 3	I would prefer VIDEO classes over LIVE classes in the future 4	I would prefer VIDEO classes over LIVE classes in the future 5	I would prefer VIDEO classes over LIVE classes in the future Not Applicable
Class choreography was easy to follow.	Class choreography was easy to follow. 1	Class choreography was easy to follow. 2	Class choreography was easy to follow. 3	Class choreography was easy to follow. 4	Class choreography was easy to follow. 5	Class choreography was easy to follow. Not Applicable
Class choreography was challenging enough	Class choreography was challenging enough 1	Class choreography was challenging enough 2	Class choreography was challenging enough 3	Class choreography was challenging enough 4	Class choreography was challenging enough 5	Class choreography was challenging enough Not Applicable
I would like choreography & music changed more often	I would like choreography & music changed more often 1	I would like choreography & music changed more often 2	I would like choreography & music changed more often 3	I would like choreography & music changed more often 4	I would like choreography & music changed more often 5	I would like choreography & music changed more often Not Applicable
Music selection/volume was appropriate.	Music selection/volume was appropriate. 1	Music selection/volume was appropriate. 2	Music selection/volume was appropriate. 3	Music selection/volume was appropriate. 4	Music selection/volume was appropriate. 5	Music selection/volume was appropriate. Not Applicable
Room size/location/cleanliness was appropriate.	Room size/location/cleanliness was appropriate. 1	Room size/location/cleanliness was appropriate. 2	Room size/location/cleanliness was appropriate. 3	Room size/location/cleanliness was appropriate. 4	Room size/location/cleanliness was appropriate. 5	Room size/location/cleanliness was appropriate. Not Applicable
Sufficient equipment for all participants.	Sufficient equipment for all participants. 1	Sufficient equipment for all participants. 2	Sufficient equipment for all participants. 3	Sufficient equipment for all participants. 4	Sufficient equipment for all participants. 5	Sufficient equipment for all participants. Not Applicable
Instructor demonstrated safe, effective movement and range of motion.	Instructor demonstrated safe, effective movement and range of motion. 1	Instructor demonstrated safe, effective movement and range of motion. 2	Instructor demonstrated safe, effective movement and range of motion. 3	Instructor demonstrated safe, effective movement and range of motion. 4	Instructor demonstrated safe, effective movement and range of motion. 5	Instructor demonstrated safe, effective movement and range of motion. Not Applicable
Instructor demonstrated modifications to increase or decrease intensity level.	Instructor demonstrated modifications to increase or decrease intensity level. 1	Instructor demonstrated modifications to increase or decrease intensity level. 2	Instructor demonstrated modifications to increase or decrease intensity level. 3	Instructor demonstrated modifications to increase or decrease intensity level. 4	Instructor demonstrated modifications to increase or decrease intensity level. 5	Instructor demonstrated modifications to increase or decrease intensity level. Not Applicable
Instructor demonstrated the physical ability to perform the class format.	Instructor demonstrated the physical ability to perform the class format. 1	Instructor demonstrated the physical ability to perform the class format. 2	Instructor demonstrated the physical ability to perform the class format. 3	Instructor demonstrated the physical ability to perform the class format. 4	Instructor demonstrated the physical ability to perform the class format. 5	Instructor demonstrated the physical ability to perform the class format. Not Applicable
Instructor coaching was easily understood and followed.	Instructor coaching was easily understood and followed. 1	Instructor coaching was easily understood and followed. 2	Instructor coaching was easily understood and followed. 3	Instructor coaching was easily understood and followed. 4	Instructor coaching was easily understood and followed. 5	Instructor coaching was easily understood and followed. Not Applicable
Instructor was organized; starting and ending the class on time.	Instructor was organized; starting and ending the class on time. 1	Instructor was organized; starting and ending the class on time. 2	Instructor was organized; starting and ending the class on time. 3	Instructor was organized; starting and ending the class on time. 4	Instructor was organized; starting and ending the class on time. 5	Instructor was organized; starting and ending the class on time. Not Applicable
Instructor engaged class participants and made you feel welcome	Instructor engaged class participants and made you feel welcome 1	Instructor engaged class participants and made you feel welcome 2	Instructor engaged class participants and made you feel welcome 3	Instructor engaged class participants and made you feel welcome 4	Instructor engaged class participants and made you feel welcome 5	Instructor engaged class participants and made you feel welcome Not Applicable
Instructor appeared open and approachable.	Instructor appeared open and approachable. 1	Instructor appeared open and approachable. 2	Instructor appeared open and approachable. 3	Instructor appeared open and approachable. 4	Instructor appeared open and approachable. 5	Instructor appeared open and approachable. Not Applicable
Instructor catered to the needs of the class.	Instructor catered to the needs of the class. 1	Instructor catered to the needs of the class. 2	Instructor catered to the needs of the class. 3	Instructor catered to the needs of the class. 4	Instructor catered to the needs of the class. 5	Instructor catered to the needs of the class. Not Applicable

Not Applicable

I would prefer VIDEO classes over LIVE classes in the future

I would prefer VIDEO classes over LIVE classes in the future 1

I would prefer VIDEO classes over LIVE classes in the future 2

I would prefer VIDEO classes over LIVE classes in the future 3

I would prefer VIDEO classes over LIVE classes in the future 4

I would prefer VIDEO classes over LIVE classes in the future 5

I would prefer VIDEO classes over LIVE classes in the future Not Applicable

Class choreography was easy to follow.

Class choreography was easy to follow. 1

Class choreography was easy to follow. 2

Class choreography was easy to follow. 3

Class choreography was easy to follow. 4

Class choreography was easy to follow. 5

Class choreography was easy to follow. Not Applicable

Class choreography was challenging enough

Class choreography was challenging enough 1

Class choreography was challenging enough 2

Class choreography was challenging enough 3

Class choreography was challenging enough 4

Class choreography was challenging enough 5

Class choreography was challenging enough Not Applicable

I would like choreography & music changed more often

I would like choreography & music changed more often 1

I would like choreography & music changed more often 2

I would like choreography & music changed more often 3

I would like choreography & music changed more often 4

I would like choreography & music changed more often 5

I would like choreography & music changed more often Not Applicable

Music selection/volume was appropriate.

Music selection/volume was appropriate. 1

Music selection/volume was appropriate. 2

Music selection/volume was appropriate. 3

Music selection/volume was appropriate. 4

Music selection/volume was appropriate. 5

Music selection/volume was appropriate. Not Applicable

Room size/location/cleanliness was appropriate.

Room size/location/cleanliness was appropriate. 1

Room size/location/cleanliness was appropriate. 2

Room size/location/cleanliness was appropriate. 3

Room size/location/cleanliness was appropriate. 4

Room size/location/cleanliness was appropriate. 5

Room size/location/cleanliness was appropriate. Not Applicable

Sufficient equipment for all participants.

Sufficient equipment for all participants. 1

Sufficient equipment for all participants. 2

Sufficient equipment for all participants. 3

Sufficient equipment for all participants. 4

Sufficient equipment for all participants. 5

Sufficient equipment for all participants. Not Applicable

Instructor demonstrated safe, effective movement and range of motion.

Instructor demonstrated safe, effective movement and range of motion. 1

Instructor demonstrated safe, effective movement and range of motion. 2

Instructor demonstrated safe, effective movement and range of motion. 3

Instructor demonstrated safe, effective movement and range of motion. 4

Instructor demonstrated safe, effective movement and range of motion. 5

Instructor demonstrated safe, effective movement and range of motion. Not Applicable

Instructor demonstrated modifications to increase or decrease intensity level.

Instructor demonstrated modifications to increase or decrease intensity level. 1

Instructor demonstrated modifications to increase or decrease intensity level. 2

Instructor demonstrated modifications to increase or decrease intensity level. 3

Instructor demonstrated modifications to increase or decrease intensity level. 4

Instructor demonstrated modifications to increase or decrease intensity level. 5

Instructor demonstrated modifications to increase or decrease intensity level. Not Applicable

Instructor demonstrated the physical ability to perform the class format.

Instructor demonstrated the physical ability to perform the class format. 1

Instructor demonstrated the physical ability to perform the class format. 2

Instructor demonstrated the physical ability to perform the class format. 3

Instructor demonstrated the physical ability to perform the class format. 4

Instructor demonstrated the physical ability to perform the class format. 5

Instructor demonstrated the physical ability to perform the class format. Not Applicable

Instructor coaching was easily understood and followed.

Instructor coaching was easily understood and followed. 1

Instructor coaching was easily understood and followed. 2

Instructor coaching was easily understood and followed. 3

Instructor coaching was easily understood and followed. 4

Instructor coaching was easily understood and followed. 5

Instructor coaching was easily understood and followed. Not Applicable

Instructor was organized; starting and ending the class on time.

Instructor was organized; starting and ending the class on time. 1

Instructor was organized; starting and ending the class on time. 2

Instructor was organized; starting and ending the class on time. 3

Instructor was organized; starting and ending the class on time. 4

Instructor was organized; starting and ending the class on time. 5

Instructor was organized; starting and ending the class on time. Not Applicable

Instructor engaged class participants and made you feel welcome

Instructor engaged class participants and made you feel welcome 1

Instructor engaged class participants and made you feel welcome 2

Instructor engaged class participants and made you feel welcome 3

Instructor engaged class participants and made you feel welcome 4

Instructor engaged class participants and made you feel welcome 5

Instructor engaged class participants and made you feel welcome Not Applicable

Instructor appeared open and approachable.

Instructor appeared open and approachable. 1

Instructor appeared open and approachable. 2

Instructor appeared open and approachable. 3

Instructor appeared open and approachable. 4

Instructor appeared open and approachable. 5

Instructor appeared open and approachable. Not Applicable

Instructor catered to the needs of the class.

Instructor catered to the needs of the class. 1

Instructor catered to the needs of the class. 2

Instructor catered to the needs of the class. 3

Instructor catered to the needs of the class. 4

Instructor catered to the needs of the class. 5

Instructor catered to the needs of the class. Not Applicable

Energy Fitness

Member and Visitor Survey

Question Title

* 1. I am a...

Question Title

* 2. How far do you work and live from our club?

Question Title

* 3. What was MOST important to you when you were checking out health clubs?

Question Title

* 4. What is your personal income?

Question Title

* 5. When you started looking for a Health Club, where did you look FIRST?

Question Title

* 6. When searching for a Health Club, would you rather get more information by:

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* 7. How long were you thinking about health and fitness before you joined our health club?

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* 8. Other than ours, how many Clubs have you belonged to in the last 10 years?

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* 9. How would you describe the appearance of the gym, equipment, and staff.

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* 10. How do you rate our cleanliness?

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* 11. How would you rate our staff and customer service?

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* 12. How do we stack up to your expectations?

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* 13. What do you like MOST about this gym?

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* 14. What would you change most about our health club to make it better?

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* 15. How many times a week do you work out with us? (on average)

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* 16. Have you used our Personal Training?

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* 17. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

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* 18. Do you attend our Group Fitness classes?

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* 19. If you said YES above, rate your feelings about your recent group class experiences (1 = Strongly Disagree, 5 = Strongly Agree)