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Lincoln Library Community Survey

We are seeking community input to help plan our future! All responses are strictly confidential and will only be shared in a summary report. No information will be shared that identifies respondents.

The survey report will be used to plan future collections, services, and programs.

If you have any questions about this survey or would like assistance in responding please contact:
Gwen Harrison -gwen.harrison@lincolnlibrary.info - Director,
Emily Stone – Emily.stone@lincolnlbrary.info – Assistant Director, or
Lana Shovlin – lana.shovlin@lincolnlibrary.info – Public Relations Manager.

This survey will take you about 10 minutes to complete (but feel free to take as much time as you need).

Thank you!
1.Do you currently have a card from the Lincoln Library?(Required.)
2.How satisfied are you with the Lincoln Library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3.Please rate how satisfied you are with the following aspects of the library.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Selection of the library's physical collections
Selection of eBooks and digital audiobooks
Atmosphere at the library
Library facility, i.e., cleanliness, meeting/study rooms
Customer service
Technology available at the library
Library website
Library hours of operation
Library programs for adults 
Library programs for seniors
Library programs for tweens/teens
Library programs for children
Programs/resources for children with special needs
Programs/resources for adults with special needs
4.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
5.What gets in the way of you using the Lincoln Library? (Check all that apply.)
6.If you checked a box in question 5, please tell us how the library might better offer services or programs to you and your family.
7.Is there another library you use besides the Lincoln Library? If so, which library do you visit most often and why?
8.Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.
Very valuable
Valuable
Slightly valuable
Not at all valuable
I was not aware this is available at the library.
Physical materials to check out
Digital materials to download
A safe/welcoming place for students to go after school
Using a computer
Using a printer/copier/scanner/fax
Getting help from staff
Using the Wi-Fi
Using the Sangamon Valley collection
Using the Library of Things e.g., musical instruments, podcasting kit, pickleball set
Using off-site book drops
Using the notary service
Attending a program/event
Using the CoLab (Collaboratory Makerspace)
9.Where do you learn about library news and events? (Check all that apply.)
10.Where in the community do you get news about other local events?
11.We are thinking about where to focus our resources in the coming years. Please rate the items below based on your interest for you or your family.
Very interested
Interested
Slightly interested
Not at all interested 
Print materials 
Physical A/V materials, e.g., DVDs, videogames, music CDs
Digital collections, e.g., eBooks, digital audiobooks
Digital streaming collections, e.g., TV series, movies, music
Outreach/offsite and collaborative programming
Programs for homeschool families
Programs for adults with special needs
Programs for children with special needs
Additional off-site book drops
Technology support
Local history and Genealogy (Sangamon Valley Collection)
12.Please provide more detail as to what programs, services, or collections would be valuable to you and your family.
13.Considering future programs for library patrons, what program topics would you attend at the library? (Check all that apply.)
14.Which days and times would you most like to attend library programs or events? (Choose all that apply.)
15.Is there a specific location or area in Springfield where you would like to see the Mobile Branch (bookmobile)?
16.What is your age? (Optional)
17.Please choose all statements below that describe you. 
18.What languages are spoken in your home? Please check all that apply. (Optional)
19.Please share a favorite story or memory from the library. (Optional)
If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact:
Gwen Harrison -gwen.harrison@lincolnlibrary.info - Director,
Emily Stone – Emily.stone@lincolnlbrary.info – Assistant Director, or
Lana Shovlin – lana.shovlin@lincolnlibrary.info – Public Relations Manager.

Thank you for your responses.