How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

* 1. What county do you live in?

* 2. What was the purpose of your visit/call? (optional)

* 3. How did you learn about CAPNCM? (word-of-mouth, newspaper, radio, online, etc)

* 4. What CAPNCM services have you utilized as a client?

* 5. Please rank the following aspects of your visit to/contact with Community Action Partnership of North Central Missouri.

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The office was easy to find, well marked, & convenient.
The CAPNCM office was clean, tidy, & comfortable.
I met with staff at or near the time of my appointment.
I didn’t have an appointment, but was served in a timely manner.
Staff were courteous, respectful, friendly, and helpful.
Staff was sensitive to my situation and needs.
My need or reason for today’s visit was taken care of.
CAPNCM could not meet my need(s), but I was referred to other provider(s).
Staff offered information about other services available.
CAPNCM helps improve the condition in which low-income people live.

* 6. Since participating in CAPNCM services, are you and your family:

* 7. Overall, how do you rate the quality of services we provide?

* 8. What level of confidence do you have in us to deliver the services that you require?

* 9. Would you be interested in sharing your story with others?

* 10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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