Grandview Medical Centre Patient Survey 2023-2024

As part of our ongoing commitment to measure and improve the quality of care provided by our team, we appreciate you taking the time to complete our confidential patient survey.

Thank you in advance,

The Physicians of Grandview

Question Title

1. How satisfied are you with...?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Strongly Dissatisfied	Not applicable
The overall quality of care you receive at Grandview Medical Centre	The overall quality of care you receive at Grandview Medical Centre Very Satisfied	The overall quality of care you receive at Grandview Medical Centre Satisfied	The overall quality of care you receive at Grandview Medical Centre Neutral	The overall quality of care you receive at Grandview Medical Centre Dissatisfied	The overall quality of care you receive at Grandview Medical Centre Strongly Dissatisfied	The overall quality of care you receive at Grandview Medical Centre Not applicable
Contacting Grandview Medical Centre by telephone	Contacting Grandview Medical Centre by telephone Very Satisfied	Contacting Grandview Medical Centre by telephone Satisfied	Contacting Grandview Medical Centre by telephone Neutral	Contacting Grandview Medical Centre by telephone Dissatisfied	Contacting Grandview Medical Centre by telephone Strongly Dissatisfied	Contacting Grandview Medical Centre by telephone Not applicable
Your overall experience with the reception staff	Your overall experience with the reception staff Very Satisfied	Your overall experience with the reception staff Satisfied	Your overall experience with the reception staff Neutral	Your overall experience with the reception staff Dissatisfied	Your overall experience with the reception staff Strongly Dissatisfied	Your overall experience with the reception staff Not applicable
Your overall experience with the nursing staff	Your overall experience with the nursing staff Very Satisfied	Your overall experience with the nursing staff Satisfied	Your overall experience with the nursing staff Neutral	Your overall experience with the nursing staff Dissatisfied	Your overall experience with the nursing staff Strongly Dissatisfied	Your overall experience with the nursing staff Not applicable
Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.]	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Very Satisfied	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Satisfied	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Neutral	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Dissatisfied	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Strongly Dissatisfied	Your overall experience with the allied health professionals [includes dietitian, pharmacist, mental health, etc.] Not applicable
The level of privacy and confidentiality maintained at Grandview Medical Centre	The level of privacy and confidentiality maintained at Grandview Medical Centre Very Satisfied	The level of privacy and confidentiality maintained at Grandview Medical Centre Satisfied	The level of privacy and confidentiality maintained at Grandview Medical Centre Neutral	The level of privacy and confidentiality maintained at Grandview Medical Centre Dissatisfied	The level of privacy and confidentiality maintained at Grandview Medical Centre Strongly Dissatisfied	The level of privacy and confidentiality maintained at Grandview Medical Centre Not applicable

Question Title

2. Please tell us your average wait time on the phone when you contacted Grandview Medical Centre....

0-2 mins

2-5 mins

5-10 mins

Greater than 10 mins

Question Title

3. Do you feel our team is meeting your cultural and/or language needs?

Yes

Somewhat

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