1. Satisfaction Survey

When you called, how did you get the IPC's telephone number?

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* 1. When you called, how did you get the IPC's telephone number?

Was the poison center staff member who answered your call polite?

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* 2. Was the poison center staff member who answered your call polite?

Were the instructions given by the poison center staff clear?

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* 3. Were the instructions given by the poison center staff clear?

Were the instructions given by the poison center staff easy to follow?

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* 4. Were the instructions given by the poison center staff easy to follow?

Did the Poison Center staff member offer you the following information?

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* 5. Did the Poison Center staff member offer you the following information?

  Yes No
Signs and symptoms to watch for
Time frame to watch for signs/symptoms
Advice on what to give or do for the patient
Follow-up call schedule
I was instructed to go to the emergency department
How would you rate the overall service provided by the IPC?

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* 6. How would you rate the overall service provided by the IPC?

Would you call the Illinois Poison Center again for a poisoning?

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* 7. Would you call the Illinois Poison Center again for a poisoning?

What would you have done if you were not able to contact a poison center?

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* 8. What would you have done if you were not able to contact a poison center?

When you called, were you offered a complimentary packet of poison prevention information including IPC stickers and magnets? (If not, please click here to request one: http://illinoispoisoncenter.org/Request_a_Complimentary_Packet)

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* 9. When you called, were you offered a complimentary packet of poison prevention information including IPC stickers and magnets? (If not, please click here to request one: http://illinoispoisoncenter.org/Request_a_Complimentary_Packet)

What type of insurance does the caller have?

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* 10. What type of insurance does the caller have?

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