2019 DGCLC Survey

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* 1. Are you a resident of the Deerfield Park District?

Yes

Please provide your zip code.

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* 2. What is your gender?

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* 3. What is your age group?

1-17

18-22

23-29

30-39

40-49

50-59

60+

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* 4. In your household are there children in the below age ranges? (Check all that apply)

Ages 3 and under

Ages 4-8

Ages 9-12

Ages 13-17

N/A Not Applicable

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* 5. How do you learn about the Deerfield Golf Club Instructional Programs and Camps?

The Deerfield Park District Brochure

The Deerfield Golf Club Brochure

The Deerfield Park District Website

The Deerfield Golf Club Website

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* 6. Have you downloaded our mobile app Deerfield Golf - IL?

Yes

N/A Not Applicable

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* 7. Where did you buy your last driver and why?

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* 8. Where did you buy your last pair of shoes, why and when?

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* 9. How did you hear about the Deerfield Golf Club & Learning Center?

Park District Brochure

Referral from others

Advertisement (please specify)

Website

Social Media

3rd Party Website

Other (please specify)

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* 10. Please rate the importance of the following features when choosing a golf course to play: (Select only one response per line)

	Extremely Important	Somewhat Important	Important	Slightly Unimportant	Unimportant
Availability of special pricing (resident rates or discounts)	Availability of special pricing (resident rates or discounts) Extremely Important	Availability of special pricing (resident rates or discounts) Somewhat Important	Availability of special pricing (resident rates or discounts) Important	Availability of special pricing (resident rates or discounts) Slightly Unimportant	Availability of special pricing (resident rates or discounts) Unimportant
Clubhouse amenities (food/beverage, pro-shop)	Clubhouse amenities (food/beverage, pro-shop) Extremely Important	Clubhouse amenities (food/beverage, pro-shop) Somewhat Important	Clubhouse amenities (food/beverage, pro-shop) Important	Clubhouse amenities (food/beverage, pro-shop) Slightly Unimportant	Clubhouse amenities (food/beverage, pro-shop) Unimportant
Course condition	Course condition Extremely Important	Course condition Somewhat Important	Course condition Important	Course condition Slightly Unimportant	Course condition Unimportant
Course layout	Course layout Extremely Important	Course layout Somewhat Important	Course layout Important	Course layout Slightly Unimportant	Course layout Unimportant
Customer service	Customer service Extremely Important	Customer service Somewhat Important	Customer service Important	Customer service Slightly Unimportant	Customer service Unimportant
Pace of play	Pace of play Extremely Important	Pace of play Somewhat Important	Pace of play Important	Pace of play Slightly Unimportant	Pace of play Unimportant
Price	Price Extremely Important	Price Somewhat Important	Price Important	Price Slightly Unimportant	Price Unimportant
Proximity to home/work	Proximity to home/work Extremely Important	Proximity to home/work Somewhat Important	Proximity to home/work Important	Proximity to home/work Slightly Unimportant	Proximity to home/work Unimportant
Social connections (leagues, where friends play)	Social connections (leagues, where friends play) Extremely Important	Social connections (leagues, where friends play) Somewhat Important	Social connections (leagues, where friends play) Important	Social connections (leagues, where friends play) Slightly Unimportant	Social connections (leagues, where friends play) Unimportant
Tee Time Availability	Tee Time Availability Extremely Important	Tee Time Availability Somewhat Important	Tee Time Availability Important	Tee Time Availability Slightly Unimportant	Tee Time Availability Unimportant

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* 11. Considering the conditions at the Deerfield Golf Club & Learning Center. Please evaluate the following aspects. (10 is Highest Rating and 0 is Lowest Rating

	10	9	8	7	6	5	4	3	2	1	0
Condition of Greens	Condition of Greens 10	Condition of Greens 9	Condition of Greens 8	Condition of Greens 7	Condition of Greens 6	Condition of Greens 5	Condition of Greens 4	Condition of Greens 3	Condition of Greens 2	Condition of Greens 1	Condition of Greens 0
Condition of Fairways	Condition of Fairways 10	Condition of Fairways 9	Condition of Fairways 8	Condition of Fairways 7	Condition of Fairways 6	Condition of Fairways 5	Condition of Fairways 4	Condition of Fairways 3	Condition of Fairways 2	Condition of Fairways 1	Condition of Fairways 0
Condition of Tees	Condition of Tees 10	Condition of Tees 9	Condition of Tees 8	Condition of Tees 7	Condition of Tees 6	Condition of Tees 5	Condition of Tees 4	Condition of Tees 3	Condition of Tees 2	Condition of Tees 1	Condition of Tees 0
Condition of Renovated Bunkers	Condition of Renovated Bunkers 10	Condition of Renovated Bunkers 9	Condition of Renovated Bunkers 8	Condition of Renovated Bunkers 7	Condition of Renovated Bunkers 6	Condition of Renovated Bunkers 5	Condition of Renovated Bunkers 4	Condition of Renovated Bunkers 3	Condition of Renovated Bunkers 2	Condition of Renovated Bunkers 1	Condition of Renovated Bunkers 0
Quality of GPS	Quality of GPS 10	Quality of GPS 9	Quality of GPS 8	Quality of GPS 7	Quality of GPS 6	Quality of GPS 5	Quality of GPS 4	Quality of GPS 3	Quality of GPS 2	Quality of GPS 1	Quality of GPS 0
Quality of Golf Carts	Quality of Golf Carts 10	Quality of Golf Carts 9	Quality of Golf Carts 8	Quality of Golf Carts 7	Quality of Golf Carts 6	Quality of Golf Carts 5	Quality of Golf Carts 4	Quality of Golf Carts 3	Quality of Golf Carts 2	Quality of Golf Carts 1	Quality of Golf Carts 0
Food at the Turn	Food at the Turn 10	Food at the Turn 9	Food at the Turn 8	Food at the Turn 7	Food at the Turn 6	Food at the Turn 5	Food at the Turn 4	Food at the Turn 3	Food at the Turn 2	Food at the Turn 1	Food at the Turn 0
Pace of Play	Pace of Play 10	Pace of Play 9	Pace of Play 8	Pace of Play 7	Pace of Play 6	Pace of Play 5	Pace of Play 4	Pace of Play 3	Pace of Play 2	Pace of Play 1	Pace of Play 0
Price	Price 10	Price 9	Price 8	Price 7	Price 6	Price 5	Price 4	Price 3	Price 2	Price 1	Price 0
Presence & Professionalism of Rangers	Presence & Professionalism of Rangers 10	Presence & Professionalism of Rangers 9	Presence & Professionalism of Rangers 8	Presence & Professionalism of Rangers 7	Presence & Professionalism of Rangers 6	Presence & Professionalism of Rangers 5	Presence & Professionalism of Rangers 4	Presence & Professionalism of Rangers 3	Presence & Professionalism of Rangers 2	Presence & Professionalism of Rangers 1	Presence & Professionalism of Rangers 0
Overall Experience	Overall Experience 10	Overall Experience 9	Overall Experience 8	Overall Experience 7	Overall Experience 6	Overall Experience 5	Overall Experience 4	Overall Experience 3	Overall Experience 2	Overall Experience 1	Overall Experience 0

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* 12. Is there anything that prevents you from playing at Deerfield Golf Club & Learning Center more often?

Yes

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* 13. Please select any reasons below:

Clubhouse amenities (food/beer availability, merchandise selection)

Course conditions

Customer service

I don’t have time to play more golf

On course amenities (restrooms, water, ball washers, etc.)

Pace of Play

Price

Proximity to home/work

Quality of course layout

Tee time availability

Thought it was a private club

Was unaware the club exists

Other (please specify)

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* 14. How many different local golf courses have you played in the last 12 months?

1-2

3-5

6-8

9-12

13 or more

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* 15. Which course do you play most often besides Deerfield Golf Club?

Arboretum Golf Club

Buffalo Grove Golf Club

Crane’s Landing Golf Club

Deerpath Golf Course

Glencoe Golf Club

Glenview Park Golf Club

Lake Bluff Golf Club

Mt. Prospect Golf Club

Old Orchard Country Club

Sportsman’s Country Club

Stonewall Orchard Golf Club

Sunset Valley Golf Course

Thunderhawk Golf Club

Wilmette Golf Club

Winnetka Golf Club

Other (please specify)

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* 16. Considering the FORE Restaurant & Bar, please evaluate the following aspects

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A Not Applicable
Quality of Food	Quality of Food Very Satisfied	Quality of Food Satisfied	Quality of Food Neutral	Quality of Food Dissatisfied	Quality of Food Very Dissatisfied	Quality of Food N/A Not Applicable
Quality of Beverage	Quality of Beverage Very Satisfied	Quality of Beverage Satisfied	Quality of Beverage Neutral	Quality of Beverage Dissatisfied	Quality of Beverage Very Dissatisfied	Quality of Beverage N/A Not Applicable
Overall Food Selection	Overall Food Selection Very Satisfied	Overall Food Selection Satisfied	Overall Food Selection Neutral	Overall Food Selection Dissatisfied	Overall Food Selection Very Dissatisfied	Overall Food Selection N/A Not Applicable
Overall Beverage Selection	Overall Beverage Selection Very Satisfied	Overall Beverage Selection Satisfied	Overall Beverage Selection Neutral	Overall Beverage Selection Dissatisfied	Overall Beverage Selection Very Dissatisfied	Overall Beverage Selection N/A Not Applicable
Price/Value	Price/Value Very Satisfied	Price/Value Satisfied	Price/Value Neutral	Price/Value Dissatisfied	Price/Value Very Dissatisfied	Price/Value N/A Not Applicable
Customer Service	Customer Service Very Satisfied	Customer Service Satisfied	Customer Service Neutral	Customer Service Dissatisfied	Customer Service Very Dissatisfied	Customer Service N/A Not Applicable
Hours of Seasonal Operation	Hours of Seasonal Operation Very Satisfied	Hours of Seasonal Operation Satisfied	Hours of Seasonal Operation Neutral	Hours of Seasonal Operation Dissatisfied	Hours of Seasonal Operation Very Dissatisfied	Hours of Seasonal Operation N/A Not Applicable
Overall Atmosphere	Overall Atmosphere Very Satisfied	Overall Atmosphere Satisfied	Overall Atmosphere Neutral	Overall Atmosphere Dissatisfied	Overall Atmosphere Very Dissatisfied	Overall Atmosphere N/A Not Applicable

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* 17. When do you play the majority of your local golf rounds?

Weekday mornings (before noon)

Weekday afternoons

Weekend mornings (before noon)

Weekend afternoons

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* 18. Have you ever considered the Deerfield Golf Club for a golf outing, banquet or corporate function?

Yes

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* 19. In the last 2019 Golf Season, how many times have you played at Deerfield Golf Club?

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* 20. To get discounts on golf, do you (check all that apply):

I do not search for discounts to play golf

Join loyalty/reward programs

Use golf course web site

Check daily newspapers

Purchase prepaid golf cards

Use GolfNow.com

Use TeeOff.com

Use GreatGreenFees.com

Use GolfHub.com

Use Groupon

Use discount programs from non-profits (Lung card, American Heart Assoc., Chicago District Golf Assoc., etc.)

Other (please specify)

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* 21. How would you rate value of the green fees at the Deerfield Golf Club?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 22. How would you rate value of the cart fees at the Deerfield Golf Club?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 23. Have you ever used or visited our Learning Center/Driving Range?

Yes

Was unaware the Learning Center exists

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* 24. If you have visited our Driving Range to practice please rate your experience regarding the following:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Customer Service staff	Customer Service staff Very Satisfied	Customer Service staff Satisfied	Customer Service staff Neutral	Customer Service staff Dissatisfied	Customer Service staff Very Dissatisfied	Customer Service staff N/A
Grass tee practice area	Grass tee practice area Very Satisfied	Grass tee practice area Satisfied	Grass tee practice area Neutral	Grass tee practice area Dissatisfied	Grass tee practice area Very Dissatisfied	Grass tee practice area N/A
Grass short game practice areas	Grass short game practice areas Very Satisfied	Grass short game practice areas Satisfied	Grass short game practice areas Neutral	Grass short game practice areas Dissatisfied	Grass short game practice areas Very Dissatisfied	Grass short game practice areas N/A
Mat practice area	Mat practice area Very Satisfied	Mat practice area Satisfied	Mat practice area Neutral	Mat practice area Dissatisfied	Mat practice area Very Dissatisfied	Mat practice area N/A
Condition of range balls	Condition of range balls Very Satisfied	Condition of range balls Satisfied	Condition of range balls Neutral	Condition of range balls Dissatisfied	Condition of range balls Very Dissatisfied	Condition of range balls N/A
Range Ball Machine/Dispenser	Range Ball Machine/Dispenser Very Satisfied	Range Ball Machine/Dispenser Satisfied	Range Ball Machine/Dispenser Neutral	Range Ball Machine/Dispenser Dissatisfied	Range Ball Machine/Dispenser Very Dissatisfied	Range Ball Machine/Dispenser N/A
Range Ball bucket price	Range Ball bucket price Very Satisfied	Range Ball bucket price Satisfied	Range Ball bucket price Neutral	Range Ball bucket price Dissatisfied	Range Ball bucket price Very Dissatisfied	Range Ball bucket price N/A

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* 25. If you have visited our Learning Center for Private Instruction, Programs, Jr. Camps or Group Lessons please rate your experience regarding the following:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Facilities were easily accessible.	Facilities were easily accessible. Very Satisfied	Facilities were easily accessible. Satisfied	Facilities were easily accessible. Neutral	Facilities were easily accessible. Dissatisfied	Facilities were easily accessible. Very Dissatisfied	Facilities were easily accessible. N/A
Lesson area was neat, organized and free of clutter.	Lesson area was neat, organized and free of clutter. Very Satisfied	Lesson area was neat, organized and free of clutter. Satisfied	Lesson area was neat, organized and free of clutter. Neutral	Lesson area was neat, organized and free of clutter. Dissatisfied	Lesson area was neat, organized and free of clutter. Very Dissatisfied	Lesson area was neat, organized and free of clutter. N/A
Instructor was professional and courteous	Instructor was professional and courteous Very Satisfied	Instructor was professional and courteous Satisfied	Instructor was professional and courteous Neutral	Instructor was professional and courteous Dissatisfied	Instructor was professional and courteous Very Dissatisfied	Instructor was professional and courteous N/A
Instructional content appropriate to Class/Lesson	Instructional content appropriate to Class/Lesson Very Satisfied	Instructional content appropriate to Class/Lesson Satisfied	Instructional content appropriate to Class/Lesson Neutral	Instructional content appropriate to Class/Lesson Dissatisfied	Instructional content appropriate to Class/Lesson Very Dissatisfied	Instructional content appropriate to Class/Lesson N/A
Instructor was enthusiastic about teaching	Instructor was enthusiastic about teaching Very Satisfied	Instructor was enthusiastic about teaching Satisfied	Instructor was enthusiastic about teaching Neutral	Instructor was enthusiastic about teaching Dissatisfied	Instructor was enthusiastic about teaching Very Dissatisfied	Instructor was enthusiastic about teaching N/A

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* 26. Please rate the different aspects of a Learning Center/Driving Range in order of importance. (Rating from 1-6, with 1 being the most important and 6 being the least important)

Location

N/A

Price

N/A

Quality of facility

N/A

Putting green & short game area

N/A

Atmosphere

N/A

Grass tee practice area

N/A

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* 27. How likely is it that you would recommend Deerfield Golf Club and Learning Center to a friend or colleague?

Not at all likely

Extremely likely

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* 28. Please use the below comment box to add any additional comments or feedback you’d like to share about your overall 2019 experience at the Deerfield Golf Club & Learning Center.

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* 29. If you would like to be included in our $50 gift card prize drawing, please provide your e-mail address in the below box. We assure you that your e-mail will not be sold, rented, bartered or given to any other party.

Email Address