Thank you for taking the time to fill out our Community Feedback Survey.  The library is engaging in a strategic planning process and we need your feedback and opinions about our programs, services and materials.  The Strategic Planning Committee will use the results and ideas that you provide from this survey in the design of our new strategic plan, which will be implemented during 2018.

Everyone who fills out a survey AND provides us with a way to contact you will be entered into a drawing to win a $100 Easthampton Chamber Gift Card!

* 1. If you would like to be entered into the prize drawing, please provide us with your name and either an email address or telephone number so we can contact you should you be the winner.

* 2. How often do you use the library?

* 3. If you never come to the Emily Williston Memorial Library, tell us some reasons why not (check all that apply):

* 4. What do you like best about the Emily Williston Memorial Library?

* 5. What do you like least about Emily Williston Memorial Library?

* 6. When you do come to the Library, what do you usually do while here?  Please choose all that apply.

* 7. Generally, when do you use the library?  Check all that apply.

* 8. Are there other days of the week or times of the day when you would like the library to be open?

* 9. The library cannot afford to add new hours to our schedule, but we could change our schedule to accommodate new days.  Would you be willing to see the library close at other times, maybe Monday or Tuesday nights, in order to be open later on Saturday or on Sundays?

* 10. What are the most important services you think the Library should offer?  Pick up to 5 from the list.

* 11. What services would interest you if the Library were to offer them?  Choose all that apply.

* 12. What program topics interest you the most?  Choose up to 5 of the most important

* 13. How do you prefer to learn about Library news and happenings?

* 14. Are there parts of the collection you would like to see the Library buy more of?

* 15. How would you rate your satisfaction with the service you get at our Library?

  Strongly Agree Agree Neutral Disagree Strongly Disagree
I feel welcome whenever I come to the Library
The Emily Williston Memorial Library provides fantastic customer service
Staff at the Emily Williston Memorial Library are very knowledgeable
The Emily Williston Memorial Library has what I need
When I need help from staff, I usually never have to wait for help
I would recommend the Emily Williston Memorial Library to my friends

* 16. What else would you like to say to us?

* 17. What range does your age fall into?

* 18. Do you work in Easthampton?

* 19. What is the zipcode where you live?

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