LAFPP Remote Services Survey

In response to the COVID-19 pandemic, the offices of Los Angeles Fire & Police Pensions ceased in-person visits in March 2020 and most staff began working remotely. LAFPP services have continued without interruption and we are continually evaluating how we can successfully provide our Active and Retired members with customer service in the most efficient, cost-effective manner.

This survey will address three areas : "Telephone Service", "Virtual Counseling" and "Webinars/Benefits Education". Please take a few moments to complete our survey and provide your feedback:

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* 1. Select your department

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* 2. How many years of service (YOS) do you have?

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* 3. Have you recently placed a call to our office (within the last 3 months)?

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