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The NSQHS Standards (third edition) - Consumer Survey

Have your say

The Australian Commission on Safety and Quality in Health Care (the Commission) is seeking your views on the initial draft of the National Safety and Quality Health Service (NSQHS) Standards (third edition).
The Commission creates standards to support everyone in Australia to get high-quality care and is responsible for the NSQHS Standards, which apply to public, private and day hospitals. The Standards are updated every 10 years, and the third edition is now out for feedback.

About this survey
This survey asks about your thoughts on improving healthcare in hospitals and may involve writing about your experiences and concerns with health care.
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If any of the questions make you feel upset, you can take a break at any time.
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If you need support, you can call Lifeline on 13 11 14.
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Instructions
  • Review the Standards (reading time: 70 minutes) or the Patient and Consumer Requirements summary (reading time: 27 minutes).
  • The survey takes around 20 minutes to complete.
  • All questions are optional. You can skip any you don’t want to answer.
  • You can stop and start again later if you use the same device.
  • The survey will close on 25 September 2026.
  • Please share the survey link with others who might be interested.
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Next Steps
The survey feedback will assist in shaping the next draft of NSQHS Standards (third edition).

Confidentiality
  • You can choose to give identifying details, but it’s not required.
  • No identifying details will be shared.
  • For more details, see our Privacy Policy.
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Contact
If you have questions, contact the Safety and Quality Advice Centre:
📧 Email: AdviceCentre@safetyandquality.gov.au
📞 Call: 1800 304 056
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Stay up to date
Join the Commission’s mailing list to get updates about the new NSQHS Standards and other news.

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