HP Ski waxing service - Feedback survey

INTRODUCTION

Every year, the Yellowknife Ski Club's high performance program puts on a waxing service during the Snow Show and Wax & Wine where HP skiers wax skis for $25/pair. In recent years this service has been extended to include other stand-alone waxing days during the year.

This is an important fundraiser for our skiers and we want to ensure we are providing a quality service that meets the needs of our community.

Whether you have had your skis waxed by the HP skiers or not, we are interested in your feedback. This survey should take no more than 5 minutes to complete. Thanks for taking the time!

Question Title

* 1. On average, how often do you wax your skis?

Once per season

2-3 times per season

4 or more times per season

Other (please specify)

Question Title

* 2. Have you used the HP waxing service in the past three years?

Yes

Not sure

Question Title

* 3. Would you consider using the HP waxing service in the future?

Yes

Not sure

Question Title

* 4. If you have not used the service in the past three years, please let us know why. (Check all that apply)

Didn't know about it

Timing didn't work for me

I prefer to get my skis waxed professionally

I prefer to wax my own skis

Too expensive

I am not confident about the quality of the waxing

Other (please specify)

Question Title

* 5. If you have used the HP waxing service in the past 3 years, please use the scale provided to rate the service.

	Excellent	Good	Acceptable	Poor	Very poor
Quality of the waxing	Quality of the waxing Excellent	Quality of the waxing Good	Quality of the waxing Acceptable	Quality of the waxing Poor	Quality of the waxing Very poor
Customer service	Customer service Excellent	Customer service Good	Customer service Acceptable	Customer service Poor	Customer service Very poor
Convenience	Convenience Excellent	Convenience Good	Convenience Acceptable	Convenience Poor	Convenience Very poor
Value for money (at $25)	Value for money (at $25) Excellent	Value for money (at $25) Good	Value for money (at $25) Acceptable	Value for money (at $25) Poor	Value for money (at $25) Very poor
Timing	Timing Excellent	Timing Good	Timing Acceptable	Timing Poor	Timing Very poor

Please provide any comments to help us understand your ratings better

Question Title

* 6. How did you hear about the HP waxing service? (check all that apply)

Ski Club Facebook page

Ski Club website

Ski Club newsletter

Posters at the club and in town

Shared on other social media

Word of mouth

Other (please specify)

Question Title

* 7. What do you think is the most effective way to advertise the waxing service? (Rank the list below.)

Question Title

* 8. Which of the following waxing service events are you most likely to use? (Please check all that apply.)

Waxing service at the Snow Show

Wax & Wine

Waxing service before the Loppet

A few stand-alone waxing dates during the year

A regular waxing service (monthly or bi-monthly)

Other (please specify)

Question Title

* 9. Would you be willing to pay an additional $5 for waxing at the Wax & Wine to offset event costs?

Yes

Comment, if appropriate:

Question Title

* 10. Do you have any feedback or advice about the timing of the HP waxing service (e.g. day of the week, timing for pick up and drop off, etc.)?

Question Title

* 11. Please let us know what we could do to improve our waxing service in the future

Thank you so much for taking the time to give your feedback!