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User survey
Mortgage stress self-help guide
The 'Mortgage stress self-help guide' was introduced as an online resource by Legal Aid WA.
Please help us improve this resource by giving feedback about how you used the guide.
1.
How did you find out about the mortgage stress guide?
From someone at Legal Aid WA
Through the Legal Aid WA website
From someone at another service or agency (not Legal Aid WA)
From a friend or family member
Through an internet search
Other (please specify)
2.
Why did you use the mortgage stress guide?
I am behind on mortgage repayments and didn't know where to start
I've received a default notice and need help
I want to apply for a hardship variation
I have been to AFCA and my problem is not resolved
I've received a Writ of Summons
A bailiff came to the door and I wanted to know what to do
Other (please specify)
3.
How much did the guide help you?
Not at all
A little
Somewhat
A lot
Not applicable
4.
Which parts of the guide did you look at or use? Choose all that are relevant.
Get help
I'm behind in repayments
Hardship variations
Dispute resolution - AFCA
Other ways to try to avoid court
Heading to court
After court
Unfair loans
Useful documents/Videos
5.
What things in the guide were the most useful?
6.
What things in the guide were the least useful?
7.
What is missing or should have been in the guide?
8.
Which area do you live in?
Perth metropolitan area
Peel region
Kimberley region
Pilbara region
Midwest and Gascoyne region
Goldfields Region
Southwest Region
Great Southern
Other (please specify)
