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KRG Conveyancing - Client Feedback

We recently assisted you with a Contract which terminated. We would be grateful if you could please take the time to complete our short, anonymous survey. Your feedback is very important to us and allows us to improve the quality of our service.

Please answer the following questions in relation to the Contract which terminated.

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* 1. Did KRG Conveyancing assist you with buying or selling?

Buying

Selling

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* 2. My Contract terminated because:

The finance condition was not satisfied

The building/pest inspection condition was not satisfied

The contract was terminated under the cooling off period

A special condition was not met

Other

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* 3. The KRG team member who assisted me was:

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* 4. The KRG team member I identified above was:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
Knowledgeable	Knowledgeable Strongly Agree	Knowledgeable Agree	Knowledgeable Neither Agree nor Disagree	Knowledgeable Disagree	Knowledgeable Strongly Disagree
Patient	Patient Strongly Agree	Patient Agree	Patient Neither Agree nor Disagree	Patient Disagree	Patient Strongly Disagree
Enthusiatic	Enthusiatic Strongly Agree	Enthusiatic Agree	Enthusiatic Neither Agree nor Disagree	Enthusiatic Disagree	Enthusiatic Strongly Disagree
Friendly/courteous	Friendly/courteous Strongly Agree	Friendly/courteous Agree	Friendly/courteous Neither Agree nor Disagree	Friendly/courteous Disagree	Friendly/courteous Strongly Disagree

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* 5. Based on your overall experience, please rate the KRG Conveyancing team's performance in the following areas:

	Excellent	Very Good	Satisfactory	Needs improving	N/A
Professionalism	Professionalism Excellent	Professionalism Very Good	Professionalism Satisfactory	Professionalism Needs improving	Professionalism N/A
Helpfulness	Helpfulness Excellent	Helpfulness Very Good	Helpfulness Satisfactory	Helpfulness Needs improving	Helpfulness N/A
Quality of Advice	Quality of Advice Excellent	Quality of Advice Very Good	Quality of Advice Satisfactory	Quality of Advice Needs improving	Quality of Advice N/A
Issue Resolution	Issue Resolution Excellent	Issue Resolution Very Good	Issue Resolution Satisfactory	Issue Resolution Needs improving	Issue Resolution N/A
Communication (ie. answering calls, emails)	Communication (ie. answering calls, emails) Excellent	Communication (ie. answering calls, emails) Very Good	Communication (ie. answering calls, emails) Satisfactory	Communication (ie. answering calls, emails) Needs improving	Communication (ie. answering calls, emails) N/A

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* 6. We understand that a terminated Contract can be a disappointing experience. However, how do you rate the way the termination process was handled at KRG Conveyancing?

Excellent

Very Good

Satisfactory

Needs improving

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* 7. Was KRG Conveyancing good value for money?

Yes

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* 8. Are you likely to use KRG Conveyancing for your next property transaction?

Yes

Undecided

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* 9. Do you have any additional comments about your experience or suggestions on how we could improve our service?

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* 10. Can we use your written testimonial on our website or in marketing material?

Yes

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* 11. If yes, please enter the following information:

Name (or initials)

Suburb

Unless you provided your contact details above, your responses to this survey will remain anonymous.

Thank you for taking the time to complete our survey.