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* 1. At which location do you work?

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* 2. In which function do you work?

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* 3. What grade are you in?

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* 4. How do you rate performance of SAP applications in terms of availability and speed

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* 5. How quickly do you get support on SAP issues, problems and queries that you face

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* 6. How do you rate our Email System in terms of its availability, performance and support provided around that

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* 7. How do you rate look & feel and features of new ZING portal

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* 8. How do you rate IT support with respect to troubleshooting of your devices like Desktop, Laptop, Printer etc and software on your machine

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* 9. How do you rate Network and Internet connectivity in terms of its availability, speed and performance

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* 10. How do you rate the Desktop / Laptop / Printer and other hardware you use, in terms of specifications, availability and performance

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* 11. Are IT initiatives and controls related to Information Security helping you to protect you from privacy, leakage, corruption and loss of your data

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* 12. How do you rate the training provided by IT to you on overall content, coverage and effectiveness

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* 13. "HZL IT Team supports you and adds value to carry out your day-to-day activities effectively"

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* 14. List down top 3 areas of improvement for IT team across applications, infrastructure and end user support

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* 15. List down 3 areas which you think IT is doing well

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