Image
We appreciate your partnership with IHLS Delivery Services. This survey should take you about 5-10 minutes to complete. We are committed to providing great service to you and your candid feedback is critical to our focus on continuous improvement.

Please complete our survey before Friday, February 24, 2017.  

* 1. What type of library do you work for?

* 2. Which office provides delivery to your library?

* 3. Does your library participate in DOG (Delivery On the Go), i.e., downstream on same route/same day delivery?

* 4. How often do you receive delivery?

* 5. Functional 5 day a week service began in July 2016. Have you noticed an increase of delivery days?

* 6. Please rate on a scale of 1 to 5 (where 1=Very Dissatisfied and 5=Very Satisfied) eleven areas of delivery, then give an overall rating of the delivery service as a whole.

  1 Very Dissatisfied 2 3 4 5 Very Satisfied N/A
The delivery drivers are good ambassadors of IHLS.
Your library’s typical experience with delivery.
Receive timely information.
Delivery frequency meets your patrons' needs.
Delivery Reliability.
Flexibility of Delivery.
Turn-Around time in delivery (the time it takes your item to travel to the requesting library).
Accuracy of items in tubs.
Quality of items in tubs.
Text messaging alert system for notification of delivery cancellations and delays.
Help desk ticketing system.
How would you rate your overall experience with delivery?

* 7. We are looking to revamp the delivery page on our website. What are some of the things you would like to see there? This can be anything: from a map of our delivery service area, to a direct link to our help desk, to a "meet the driver" section. The sky's the limit!

* 8. What are the most positive aspects of your current delivery service?

* 9. If you could make one change to your current delivery service, what would that be?

* 10. Do you have any additional comments that you would like to share with IHLS Delivery Service?

Thank you for taking the time to complete the survey and share your experience with IHLS Delivery. We appreciate your feedback.

* 11. Library Name:

* 12. Person Completing the Survey (Optional):

T