As a recent victim of crime we would like to seek your views on the quality of service you have received from Bedfordshire Police.This is very important to us and will enable us to improve the service we provide.

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1. How did you initially get in contact with the police about the incident?

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2. To what extent are you satisfied or dissatisfied with how easy it was to contact someone to assist you?

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3. Why do you say that?

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4. Can you remember the name of the police officer/police staff member that you spoke to?

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5. Do you know their collar number?

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6. If you were given a crime number or reference number, can you please provide it?

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7. Once you reported the incident, were you offered any crime prevention advice or practical help?

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8. If yes, how satisfied were you with the advice or help that was given to you?

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9. If dissatisfied, what advice or assistance would you like to have received?

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10. Did the police attend the crime scene?

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11. To what extent are you satisfied or dissatisfied with the time it took for the police to arrive or for you to be seen?

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12. Can you remember the name of the police officer that attended?

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13. Do you know their collar number?

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14. Were you reassured by the actions that the police took in response to you reporting this incident? Did you feel confident in their abilities?

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15. Why did you say that?

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16. Signpost Hub is our in house service that supports those affected by crime.
Were you contacted by a member of the Signpost Team to discuss what had happened to you?

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17. If yes, please rate the quality of the service you received from the Signpost Hub on a scale from 1 to 10, with 1 being poor and 10 being excellent.

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18. If yes, please rate the value to you of the support you received from the Signpost Hub on a scale of 1 to 10, with 1 being no value and 10 being invaluable.

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19. To what extent are you satisfied or dissatisfied with the overall service you received from the Signpost Hub?

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20. Why do you say that?

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21. To what extent are you satisfied or dissatisfied with the actions taken by the police?

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22. Why do you say that?

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23. Now thinking about the contact you have had with the police since their initial response, if it was required, did the police agree with how much follow up contact your would receive?

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24. Have you had any subsequent contact with the police?

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25. What kind of follow-up information was or would have been most useful to you?

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26. Would you say you were kept informed as often as you needed?

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27. If no, what could have been done to keep you better informed?

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28. To what extent are you satisfied or dissatisfied with how well you were kept informed of progress?

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29. Why do you say that?

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30. Thinking about the way you were treated, and the attitude and manner of the first person you spoke to when reporting the incident, please provide a score between 1 and 10, with 1 being not at all, and 10 being most definitely, for the following.

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Did they listen and understand what you had to say?
Did they communicate in a way that you understood what they had to say?
Did they take the matter seriously?
Were they empathetic?
Were they polite?
Did they treat you with respect?

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31. Now thinking about the way you were treated, and the attitude and manner of the police officer that attended (if appropriate) please provide a score between 1 and 10, with 1 being not at all and 10 being most definitely, for the following.

  1 2 3 4 5 6 7 8 9 10
Did they listen and understand what you had to say?
Did they communicate in way that you understood what they had to say?
Did they take the matter seriously?
Where they empathetic?
Were they polite?
Did they treat you with respect?

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32. To what extent are you satisfied or dissatisfied with the way you were treated by the police officers and staff who dealt with you?

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33. Why do you say that?

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34. Thinking about everything we've talked about in relation to quality of service, and taking the whole experience into account. Are you satisfied or dissatisfied with the service provided by the police in this case?

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35. Why do you say that?

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36. Is there anything that you now wish to add, in relation to the quality of the service that you received from Bedfordshire Police?

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37. Are you happy to be contacted by someone about your experience?

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38. Please provide your name and preferred contact details.

Thank you for taking the time to complete our survey. Your feedback is invaluable to us and will assist Bedfordshire Police in improving our service going forward.

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