* 1. Your age

* 2. Your ethnicity

* 3. How do you get to know about our events?

* 4. What is your most preferred way of contacting the British Council for product information?

* 5. How satisfied were you with the information given at the point of contact with a customer service officer?

* 6. How long did you have to wait to be served?

* 7. How satisfied are you with the product(s) or service(s) you received?

* 8. Overall, how satisfied are you with the customer service experience at the British Council?

* 9. Is there a staff member you would like to commend?

* 10. How likely are you to recommend the British Council to a friend or relative?

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