Evaluating Municipal Service Levels

From the water we drink to the roads we travel to the parks and arenas we enjoy, the Municipality offers a range of services that impact daily living in Central Elgin. Please help the Municipality determine residents' level of satisfaction with the community services we currently offer by selecting the option you would like to see reflected in the 2024 Budget.

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* 1. Fire and Emergency Services

Fire and Emergency Services supports fire suppression and protection, fire dispatch, first responder medical services, beach rescue, and fire prevention/education programs. This category also includes the Municipality of Central Elgin's emergency program and emergency support services delivery.

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* 2. By-law Services

By-law services maintain the health, safety, cleanliness, and standards of the community through public education and enforcement of the Municipality’s bylaws. By-law enforcement officers respond to various By-law concerns including: property maintenance controls, noise complaints, zoning regulations, signage, responsible animal ownership, and parking.

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* 3. Winter Maintenance


Winter maintenance includes snow removal and de-icing of roads and sidewalks to ensure both vehicles and pedestrians can safely navigate the community during the winter.

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* 4. Roadway Management and Maintenance

The Municipality provides a road and sidewalk network that requires sweeping, lighting and regular maintenance such as crack sealing, signs, line repainting and grass cutting. The Municipality maintains 221 kilometres of roads and 43 kilometres of sidewalks.

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* 5. Infrastructure and Community Services

Infrastructure and Community Services supports the management of capital investments. Responsibilities include maintaining and renewing the community's infrastructure and assets while adhering to strategic planning and provincial regulations. The extent of these investments can vary from minimal investment to support asset replacement only when they fail (e.g., roads, bridges, culverts, and recreational facilities), to an increased investment approach which supports both asset replacement and enhancements before they reach the end of their lifecycle. This could involve the creation of new parks, sidewalks, roads, bridges, trails, and more, ensuring that roads are replaced proactively, rather than reactively when they deteriorate.

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* 6. Stormwater Drainage Systems

Stormwater drainage systems collect runoff water from rainstorms, snow melt, and residential and commercial properties. The water travels through a network of pipes, culverts, and ditches, eventually making its way to a natural water course or stormwater management facilities. Managing stormwater is essential to prevent flooding, erosion, sedimentation/degradation of water quality, and negative impact on aquatic life. Central Elgin’s stormwater system consists of a massive network of pipes, drains, and other infrastructure that works together to divert water to its intended destinations and protect properties including:
  • 41 kilometres of below-ground piping
  • Open roadside ditches and Municipal Drains
  • Roadside culverts
  • 1,711 catch basins
  • 657 stormwater maintenance holes
  • 7 stormwater management facilities (retention ponds)
  • Groundwater infiltration galleries
  • Stormwater outlets to Kettle Creek, Catfish Creek and Lake Erie

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* 7. Corporate Services

All the services previously outlined in this survey are directly supported by administrative staff in the corporate office. This service area manages customer service, council agendas, legislative reporting, procurement, risk assessment and insurance, information technology, human resources, financial services include taxation, provincial policy adherence, and communications.

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* 8. Garbage and Household Waste

The Municipality provides weekly curbside collection of household garbage.  Large article or bulk item waste and Household Hazardous Waste service is provided through a shared services agreement with the City of St Thomas at the Community Recycling Centre.  Residential recycling service is provided by an external service provider and is no longer provided by the Municipality.

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* 9. Leaf and Yard Waste Collection

Leaf and yard waste collections are provided to the urban hamlet areas of the Municipality.  Leaf and yard waste is collected one day a week for four weeks in both the spring and in the fall.  Through the shared services agreement with the City of St Thomas, all residents can bring their leaf and yard waste to the Community Recycling Centre in St Thomas throughout the year.

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* 10. Water and Wastewater

Water and Wastewater services are structured to meet the regulatory requirements of the Safe Drinking Water Act, Clean Water Act, Water Opportunities Act, Ontario Water Resources Act and the Infrastructure for Jobs and Prosperity Act.

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* 11. Recreational Facilities

The Municipality maintains indoor recreation facilities (e.g. arenas), outdoor facilities (e.g. ball diamonds, sport fields) and other community-use facilities such as public washrooms, splash pads, skateboarding facilities, and public beaches areas.

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* 12. Parks, Trails, and Beautification

The Municipality of Central Elgin maintains 21 Municipal parks, 16 playgrounds, a growing network of off-road trails, cemeteries, open/green spaces, boulevards, and gardens.

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* 13. Additional Services

Are there any additional services the Municipality of Central Elgin should consider providing (e.g. day camps, senior programs, sports programs)?

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* 14. Municipal Infrastructure

Please select the category or categories of infrastructure that you believe should be given the highest priority for investment within the Municipality of Central Elgin (you may choose multiple categories)

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