How Are We Doing? Question Title * 1. How well does State Fire Training meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 2. State Fire Training has implemented many changes in the last 5 years. Overall are these changes... An Improvement A Step Back I wasn't aware of any changes Question Title * 3. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 4. Customer Service Needs Improvement Average Excellent N/A Timeliness of a response to your inquiry Timeliness of a response to your inquiry Needs Improvement Timeliness of a response to your inquiry Average Timeliness of a response to your inquiry Excellent Timeliness of a response to your inquiry N/A Resolution to an inquiry Resolution to an inquiry Needs Improvement Resolution to an inquiry Average Resolution to an inquiry Excellent Resolution to an inquiry N/A Reaching Staff via email Reaching Staff via email Needs Improvement Reaching Staff via email Average Reaching Staff via email Excellent Reaching Staff via email N/A Reaching Staff via phone Reaching Staff via phone Needs Improvement Reaching Staff via phone Average Reaching Staff via phone Excellent Reaching Staff via phone N/A Professionalism of Staff Professionalism of Staff Needs Improvement Professionalism of Staff Average Professionalism of Staff Excellent Professionalism of Staff N/A Overall Experience Overall Experience Needs Improvement Overall Experience Average Overall Experience Excellent Overall Experience N/A Question Title * 5. Rate the following: Dissatisfied Neutral Satisfied Website Website Dissatisfied Website Neutral Website Satisfied Communications Communications Dissatisfied Communications Neutral Communications Satisfied Available Resources Available Resources Dissatisfied Available Resources Neutral Available Resources Satisfied Customer Service Customer Service Dissatisfied Customer Service Neutral Customer Service Satisfied Curriculum Curriculum Dissatisfied Curriculum Neutral Curriculum Satisfied Certification Certification Dissatisfied Certification Neutral Certification Satisfied Question Title * 6. Overall, how satisfied or dissatisfied are you with State Fire Training? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 7. Do you have any other comments, questions, or concerns? Question Title * 8. Would you like to be contacted? Yes No Next
