1.How well does State Fire Training meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

2.State Fire Training has implemented many changes in the last 5 years. Overall are these changes...

An Improvement

A Step Back

I wasn't aware of any changes

3.How responsive have we been to your questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

4.Customer Service

Needs Improvement

Average

Excellent

N/A

Timeliness of a response to your inquiry

Needs Improvement

Average

Excellent

N/A

Resolution to an inquiry

Needs Improvement

Average

Excellent

N/A

Reaching Staff via email

Needs Improvement

Average

Excellent

N/A

Reaching Staff via phone

Needs Improvement

Average

Excellent

N/A

Professionalism of Staff

Needs Improvement

Average

Excellent

N/A

Overall Experience

Needs Improvement

Average

Excellent

N/A

5.Rate the following:

Dissatisfied

Neutral

Satisfied

Website

Dissatisfied

Neutral

Satisfied

Communications

Dissatisfied

Neutral

Satisfied

Available Resources

Dissatisfied

Neutral

Satisfied

Customer Service

Dissatisfied

Neutral

Satisfied

Curriculum

Dissatisfied

Neutral

Satisfied

Certification

Dissatisfied

Neutral

Satisfied

6.Overall, how satisfied or dissatisfied are you with State Fire Training?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

7.Do you have any other comments, questions, or concerns?

8.Would you like to be contacted?

Yes

No