Documentation Quality Ratings-Readers The following is a list of attributes that can be used to describe technical documentation quality. Please consider how their presence/absence in the technical documentation you use makes you feel, as well as how important they are overall. This questionnaire is not about any particular company's documentation, but rather about technical documentation quality in general. OK Question Title 1. Please use the following definitions: I Like It: I would like it; enjoy it; it would be helpful to me. I Expect It: Must be that way; it is a basic need. I Don't Care: Neutral; wouldn't concern me; don't care. I Can Live with It: Dislike it but can live with it; inconvenience. I Dislike It: Extreme dislike; can't accept it; major issue. If the information in the documentation is this, how do you feel? If the information in the documentation is NOT this, how do you feel? How important is it to you that the information in the documentation be this? REPUTABLE: The information in the documentation is trusted or highly regarded in terms of its source or content. I Like It I Expect It I Don't Care I Can Live with It I Dislike It REPUTABLE: The information in the documentation is trusted or highly regarded in terms of its source or content. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It REPUTABLE: The information in the documentation is trusted or highly regarded in terms of its source or content. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important REPUTABLE: The information in the documentation is trusted or highly regarded in terms of its source or content. How important is it to you that the information in the documentation be this? menu BELIEVABLE: The information in the documentation is true, real, and credible. I Like It I Expect It I Don't Care I Can Live with It I Dislike It BELIEVABLE: The information in the documentation is true, real, and credible. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It BELIEVABLE: The information in the documentation is true, real, and credible. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important BELIEVABLE: The information in the documentation is true, real, and credible. How important is it to you that the information in the documentation be this? menu ACCURATE: The information in the documentation is correct, reliable, and certified free of error. I Like It I Expect It I Don't Care I Can Live with It I Dislike It ACCURATE: The information in the documentation is correct, reliable, and certified free of error. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It ACCURATE: The information in the documentation is correct, reliable, and certified free of error. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important ACCURATE: The information in the documentation is correct, reliable, and certified free of error. How important is it to you that the information in the documentation be this? menu OBJECTIVE: The information in the documentation is unbiased (unprejudiced) and impartial. I Like It I Expect It I Don't Care I Can Live with It I Dislike It OBJECTIVE: The information in the documentation is unbiased (unprejudiced) and impartial. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It OBJECTIVE: The information in the documentation is unbiased (unprejudiced) and impartial. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important OBJECTIVE: The information in the documentation is unbiased (unprejudiced) and impartial. How important is it to you that the information in the documentation be this? menu OK Question Title 2. Please use the following definitions: I Like It: I would like it; enjoy it; it would be helpful to me. I Expect It: Must be that way; it is a basic need. I Don't Care: Neutral; wouldn't concern me; don't care. I Can Live with It: Dislike it but can live with it; inconvenience. I Dislike It: Extreme dislike; can't accept it; major issue. If the information in the documentation is this, how do you feel? If the information in the documentation is NOT this, how do you feel? How important is it to you that the information in the documentation be this? RELEVANT: The information in the documentation is applicable and helpful for the task at hand. I Like It I Expect It I Don't Care I Can Live with It I Dislike It RELEVANT: The information in the documentation is applicable and helpful for the task at hand. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It RELEVANT: The information in the documentation is applicable and helpful for the task at hand. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important RELEVANT: The information in the documentation is applicable and helpful for the task at hand. How important is it to you that the information in the documentation be this? menu COMPLETE: The information in the documentation is of sufficient breadth, depth, and scope for the task at hand. I Like It I Expect It I Don't Care I Can Live with It I Dislike It COMPLETE: The information in the documentation is of sufficient breadth, depth, and scope for the task at hand. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It COMPLETE: The information in the documentation is of sufficient breadth, depth, and scope for the task at hand. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important COMPLETE: The information in the documentation is of sufficient breadth, depth, and scope for the task at hand. How important is it to you that the information in the documentation be this? menu VALUABLE: The information in the documentation is beneficial and provides advantages from its use. I Like It I Expect It I Don't Care I Can Live with It I Dislike It VALUABLE: The information in the documentation is beneficial and provides advantages from its use. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It VALUABLE: The information in the documentation is beneficial and provides advantages from its use. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important VALUABLE: The information in the documentation is beneficial and provides advantages from its use. How important is it to you that the information in the documentation be this? menu THE APPROPRIATE AMOUNT: The quantity or volume of available information in the documentation is appropriate. I Like It I Expect It I Don't Care I Can Live with It I Dislike It THE APPROPRIATE AMOUNT: The quantity or volume of available information in the documentation is appropriate. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It THE APPROPRIATE AMOUNT: The quantity or volume of available information in the documentation is appropriate. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important THE APPROPRIATE AMOUNT: The quantity or volume of available information in the documentation is appropriate. How important is it to you that the information in the documentation be this? menu TIMELY: The age of the information in the documentation is appropriate for the task at hand. I Like It I Expect It I Don't Care I Can Live with It I Dislike It TIMELY: The age of the information in the documentation is appropriate for the task at hand. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It TIMELY: The age of the information in the documentation is appropriate for the task at hand. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important TIMELY: The age of the information in the documentation is appropriate for the task at hand. How important is it to you that the information in the documentation be this? menu OK Question Title 3. Please use the following definitions: I Like It: I would like it; enjoy it; it would be helpful to me. I Expect It: Must be that way; it is a basic need. I Don't Care: Neutral; wouldn't concern me; don't care. I Can Live with It: Dislike it but can live with it; inconvenience. I Dislike It: Extreme dislike; can't accept it; major issue. If the information in the documentation is this, how do you feel? If the information in the documentation is NOT this, how do you feel? How important is it to you that the information in the documentation be this? INTERPRETABLE: The information in the documentation is in an appropriate language and units, and the definitions are clear. I Like It I Expect It I Don't Care I Can Live with It I Dislike It INTERPRETABLE: The information in the documentation is in an appropriate language and units, and the definitions are clear. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It INTERPRETABLE: The information in the documentation is in an appropriate language and units, and the definitions are clear. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important INTERPRETABLE: The information in the documentation is in an appropriate language and units, and the definitions are clear. How important is it to you that the information in the documentation be this? menu EASY TO UNDERSTAND: The information in the documentation is clear, without ambiguity, and easily comprehended. I Like It I Expect It I Don't Care I Can Live with It I Dislike It EASY TO UNDERSTAND: The information in the documentation is clear, without ambiguity, and easily comprehended. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It EASY TO UNDERSTAND: The information in the documentation is clear, without ambiguity, and easily comprehended. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important EASY TO UNDERSTAND: The information in the documentation is clear, without ambiguity, and easily comprehended. How important is it to you that the information in the documentation be this? menu CONSISTENT: The information in the documentation is always presented in the same format and is compatible with previous documentation. I Like It I Expect It I Don't Care I Can Live with It I Dislike It CONSISTENT: The information in the documentation is always presented in the same format and is compatible with previous documentation. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It CONSISTENT: The information in the documentation is always presented in the same format and is compatible with previous documentation. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important CONSISTENT: The information in the documentation is always presented in the same format and is compatible with previous documentation. How important is it to you that the information in the documentation be this? menu CONCISE: The information in the documentation is compactly represented without being overwhelming (that is, it is brief in presentation, yet complete and to the point). I Like It I Expect It I Don't Care I Can Live with It I Dislike It CONCISE: The information in the documentation is compactly represented without being overwhelming (that is, it is brief in presentation, yet complete and to the point). If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It CONCISE: The information in the documentation is compactly represented without being overwhelming (that is, it is brief in presentation, yet complete and to the point). If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important CONCISE: The information in the documentation is compactly represented without being overwhelming (that is, it is brief in presentation, yet complete and to the point). How important is it to you that the information in the documentation be this? menu OK Question Title 4. Please use the following definitions: I Like It: I would like it; enjoy it; it would be helpful to me. I Expect It: Must be that way; it is a basic need. I Don't Care: Neutral; wouldn't concern me; don't care. I Can Live with It: Dislike it but can live with it; inconvenience. I Dislike It: Extreme dislike; can't accept it; major issue. If the information in the documentation is this, how do you feel? If the information in the documentation is NOT this, how do you feel? How important is it to you that the information in the documentation be this? SECURE: Access to the information in the documentation can be restricted, and hence, kept secure. I Like It I Expect It I Don't Care I Can Live with It I Dislike It SECURE: Access to the information in the documentation can be restricted, and hence, kept secure. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It SECURE: Access to the information in the documentation can be restricted, and hence, kept secure. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important SECURE: Access to the information in the documentation can be restricted, and hence, kept secure. How important is it to you that the information in the documentation be this? menu ACCESSIBLE: The information in the documentation is available or easily and quickly retrievable. I Like It I Expect It I Don't Care I Can Live with It I Dislike It ACCESSIBLE: The information in the documentation is available or easily and quickly retrievable. If the information in the documentation is this, how do you feel? menu I Like It I Expect It I Don't Care I Can Live with It I Dislike It ACCESSIBLE: The information in the documentation is available or easily and quickly retrievable. If the information in the documentation is NOT this, how do you feel? menu Not Important at All Slightly Important Moderately Important Very Important Extremely Important ACCESSIBLE: The information in the documentation is available or easily and quickly retrievable. How important is it to you that the information in the documentation be this? menu OK SUBMIT