Ease of Access / Availability I got through with minimal effort and wait
Ease of Access / Availability I got through with minimal effort and wait Strongly Agree
Ease of Access / Availability I got through with minimal effort and wait Somewhat Agree
Ease of Access / Availability I got through with minimal effort and wait Neutral
Ease of Access / Availability I got through with minimal effort and wait Somewhat Disagree
Ease of Access / Availability I got through with minimal effort and wait Strongly Disagree
Customer Service I received courteous and friendly service
Customer Service I received courteous and friendly service Strongly Agree
Customer Service I received courteous and friendly service Somewhat Agree
Customer Service I received courteous and friendly service Neutral
Customer Service I received courteous and friendly service Somewhat Disagree
Customer Service I received courteous and friendly service Strongly Disagree
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response Strongly Agree
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response Somewhat Agree
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response Neutral
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response Somewhat Disagree
Knowledge & Support My inquiry or issue was fully understood - I received a complete, accurate response Strongly Disagree
Explained Next Steps My additional needs were anticipated and next steps were explained to me
Explained Next Steps My additional needs were anticipated and next steps were explained to me Strongly Agree
Explained Next Steps My additional needs were anticipated and next steps were explained to me Somewhat Agree
Explained Next Steps My additional needs were anticipated and next steps were explained to me Neutral
Explained Next Steps My additional needs were anticipated and next steps were explained to me Somewhat Disagree
Explained Next Steps My additional needs were anticipated and next steps were explained to me Strongly Disagree
Issue Resolution My question, issue or problem was resolved during this contact
Issue Resolution My question, issue or problem was resolved during this contact Strongly Agree
Issue Resolution My question, issue or problem was resolved during this contact Somewhat Agree
Issue Resolution My question, issue or problem was resolved during this contact Neutral
Issue Resolution My question, issue or problem was resolved during this contact Somewhat Disagree
Issue Resolution My question, issue or problem was resolved during this contact Strongly Disagree