Guest Experience Survey

Our team understands that time is precious and vacations are special. Our goal is to exceed your expectations! Please take 10-15 minutes to let us know how we did. If something stood out to you (good or bad), please let us know. Details are helpful in situations related to our Team (name, date, time of day, department). Thank you for taking the time to let us know about your recent experience!

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* 1. Contact Information

First Name *

Last Name *

Address *

Address 2

City/Town *

State/Province *

ZIP/Postal Code *

Country *

Email Address *

Phone Number *

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* 2. Departure Date

Date / Time

Date

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* 3. Please list your Site Number.

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* 4. How many in your party?

Adults (18+)

Teen (13 - 17 years)

Child (12 and under)

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* 5. How many nights did you stay at Ocean Lakes?

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* 6. Was this your first visit to Ocean Lakes?
Please select only one box.

Yes

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* 7. If you return to this area, will you be our guest again?
Please select only one box.

Yes

Maybe

We hope you said "yes," if you did not, we'd love to know why?

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* 8. How did you originally hear about us?
Please select all that apply.

Drove by

Billboard(s)

Internet

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* 9. What did you stay in?
Please select only one box.

Rental Unit booked thru: OLP, Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.)

Campsite in a Tent, Travel Trailer, 5th Wheel, Pop Up, or Motor Home

Guest of a Leaseholder (home owner) is Family/Friend.

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* 10. We offer many lodging choices. If you stayed at a Rental Site, we always recommend Ocean Lakes Properties. We understand that there are several online booking options through social media or OTAs (like Home Away, VRBO, etc.); with those, we recommend caution. To avoid online scams and have 24/7 support on the property, we always recommend renting from Ocean Lakes Properties.

How did you make your Site reservation?
Please select the box that best represents how you booked.

I booked a Campsite online at OceanLakes.com.

I called the Campsite Reservations Line and spoke to a Teammate.

I booked an OLP Rental Site online at OceanLakesProperties.com.

I called the Ocean Lakes Properties Rental Reservations Line and spoke to a Teammate.

I booked a Private Rental online (not through Ocean Lakes) through the Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.).

I called to reserve a Private Rental (not through Ocean Lakes) through the Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.).

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* 11. Did you use Express Check-In?
Please select only one box.

Yes

Reflect on your recent visit. Please rate our Campground and Teammates on a Starfish scale:
1 Starfish (lowest rating) to 5 Starfish (highest rating).

Please consider all the departments: Bathhouses, Campsites, Camper Storage, Golf Car Rentals/Sales/Service/Storage, Landscaping, Soapy Suds, Main Office, Maintenance, Nature Center, Ocean Lakes Properties, RV Center Sales/Store/Service/Awnings, Sandy Harbor Game Center, Sandy Harbor Water Park, Sandy Mart, Security, Food (Meet n’ Eat, Café, Coffee & Creamery, Slushy Cabana), Beach, Recreation Center.

We have provided a box for additional comments that can be about specific Department(s) or Teammate(s) that stood out (hopefully in an awesome way), or perhaps you have a suggestion.

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* 12. Overall, how satisfied are you with your recent stay?

Additional comments about your recent stay...

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* 13. Was our team FRIENDLY and HELPFUL?

Additional comments about the friendliness of our team...

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* 14. How was our CUSTOMER SERVICE during your recent stay?

Additional comments about our Customer Service...

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* 15. Please rate the APPEARANCE of our campground facilities and amenities.

Additional comments about the Appearance of our campground facilities and amenities...

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* 16. Please rate the CLEANLINESS of our campground facilities and amenities.

Additional comments about the Cleanliness of our Facilities and Amenities...

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* 17. How would you rate our level of FACILITIES and their condition?

Additional comments about our Facilities...

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* 18. Please rate our campground’s AMENITIES.

Additional comments about our Amenities...

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* 19. Please rate our websites.
Please rate each site, and select N/A if you did not use that website.

	Poor	Fair	Average	Good	Awesome	N/A
OceanLakes.com (Information)	OceanLakes.com (Information) Poor	OceanLakes.com (Information) Fair	OceanLakes.com (Information) Average	OceanLakes.com (Information) Good	OceanLakes.com (Information) Awesome	OceanLakes.com (Information) N/A
OceanLakes.com (Campsite Reservations)	OceanLakes.com (Campsite Reservations) Poor	OceanLakes.com (Campsite Reservations) Fair	OceanLakes.com (Campsite Reservations) Average	OceanLakes.com (Campsite Reservations) Good	OceanLakes.com (Campsite Reservations) Awesome	OceanLakes.com (Campsite Reservations) N/A
OceanLakesProperties.com	OceanLakesProperties.com Poor	OceanLakesProperties.com Fair	OceanLakesProperties.com Average	OceanLakesProperties.com Good	OceanLakesProperties.com Awesome	OceanLakesProperties.com N/A
OLRV.com	OLRV.com Poor	OLRV.com Fair	OLRV.com Average	OLRV.com Good	OLRV.com Awesome	OLRV.com N/A
OceanLakesGolfCars.com	OceanLakesGolfCars.com Poor	OceanLakesGolfCars.com Fair	OceanLakesGolfCars.com Average	OceanLakesGolfCars.com Good	OceanLakesGolfCars.com Awesome	OceanLakesGolfCars.com N/A
OceanLakesJobs.com	OceanLakesJobs.com Poor	OceanLakesJobs.com Fair	OceanLakesJobs.com Average	OceanLakesJobs.com Good	OceanLakesJobs.com Awesome	OceanLakesJobs.com N/A

Additional comments about any of our Websites...

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* 20. How would you rate the value for money spent to stay at Ocean Lakes?

Additional comments about the value of money spent...

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* 21. How likely is it that you would recommend Ocean Lakes Family Campground to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 22. Did you watch Ocean Lakes TV Channels?

Yes

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* 23. Did you listen to Starfish Radio while in park? Or online?

Yes! I heard Starfish Radio in Ocean Lakes.

No, I did not hear it inside the campground.

Yes! I love to listen to my Starfish Radio online!

No, I don't listen online.

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* 24. What is your favorite Ocean Lakes feature?

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* 25. What would you like to see at Ocean Lakes?

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* 26. What can we do to improve your experience with us?

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* 27. Compared to our competitors, our campground is...
Please select only one box.

Better

About the same

Worse

Additional comments on our park compared to others...

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* 28. Why did you choose our campground over others in our area?

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* 29. What’s the one thing we should never stop doing?

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* 30. How does Ocean Lakes make you feel?

Tell us more about how Ocean Lakes makes you feel...

Guest Experience Survey

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* 1. Contact Information

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* 2. Departure Date

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* 3. Please list your Site Number.

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* 4. How many in your party?

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* 5. How many nights did you stay at Ocean Lakes?

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* 6. Was this your first visit to Ocean Lakes? Please select only one box.

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* 7. If you return to this area, will you be our guest again? Please select only one box.

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* 8. How did you originally hear about us? Please select all that apply.

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* 9. What did you stay in? Please select only one box.

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* 11. Did you use Express Check-In? Please select only one box.

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* 12. Overall, how satisfied are you with your recent stay?

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* 13. Was our team FRIENDLY and HELPFUL?

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* 14. How was our CUSTOMER SERVICE during your recent stay?

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* 15. Please rate the APPEARANCE of our campground facilities and amenities.

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* 16. Please rate the CLEANLINESS of our campground facilities and amenities.

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* 17. How would you rate our level of FACILITIES and their condition?

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* 18. Please rate our campground’s AMENITIES.

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* 19. Please rate our websites. Please rate each site, and select N/A if you did not use that website.

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* 20. How would you rate the value for money spent to stay at Ocean Lakes?

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* 21. How likely is it that you would recommend Ocean Lakes Family Campground to a friend or colleague?

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* 22. Did you watch Ocean Lakes TV Channels?

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* 23. Did you listen to Starfish Radio while in park? Or online?

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* 24. What is your favorite Ocean Lakes feature?

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* 25. What would you like to see at Ocean Lakes?

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* 26. What can we do to improve your experience with us?

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* 27. Compared to our competitors, our campground is... Please select only one box.

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* 28. Why did you choose our campground over others in our area?

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* 29. What’s the one thing we should never stop doing?

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* 30. How does Ocean Lakes make you feel?

* 6. Was this your first visit to Ocean Lakes?
Please select only one box.

* 7. If you return to this area, will you be our guest again?
Please select only one box.

* 8. How did you originally hear about us?
Please select all that apply.

* 9. What did you stay in?
Please select only one box.

* 11. Did you use Express Check-In?
Please select only one box.

* 19. Please rate our websites.
Please rate each site, and select N/A if you did not use that website.

* 27. Compared to our competitors, our campground is...
Please select only one box.