Dear Valued Client,
Please help us monitor and improve the quality of the services we provide to you and your patients by rating our
performance over the last six months. Your candid answers will be read, compiled and used to measure the quality of our
service to you. Your feedback will help us better serve you.
Please fax completed survey to 1-833-706-2436. If you have any questions regarding the survey, you can reach us at
Survey@ProPath.com. Thank you.
Sincerely,
The Physicians and Staff of New England Tissue Issue

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* 1. Contact Information:

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* 2. The logistics arrangement that New England Tissue Issue has set up for my practice meets my needs:

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* 3. If serviced by a courier, how satisfied are you with his/her level of professionalism?

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* 4. If serviced by a courier, my courier arrives at the pre-arranged time:

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* 5. The time it takes for my supply orders to arrive meets my expectations:

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* 6. My supply orders are filled correctly:

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* 7. Please rate your level of satisfaction in regards to result turnaround time:

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* 8. I am satisfied with the availability of New England Tissue Issue pathologists when I have medical questions regarding patient test results:

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* 9. Please rate your level of satisfaction in regards to the accuracy of the demographic information on reports:

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* 10. The diagnoses provided on New England Tissue Issue reports give me the information I need to treat my patients:

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* 11. Please rate your level of satisfaction with New England Tissue Issue’s billing practices:

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* 12. My billing inquiries are addressed in a timely manner:

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* 13. How satisfied are you with the resolution of your billing inquiries?

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* 14. How satisfied are you with your ability to reach our CRC?

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* 15. New England Tissue Issue CRC representatives are professional/courteous:

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* 16. How satisfied are you with the level of knowledge of CRC representatives?

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* 17. CRC issues are resolved to my satisfaction:

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* 18. Please rate your level of satisfaction with New England Tissue Issue’s IT solutions:

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* 19. How satisfied are you with the services provided by your Account Representative?

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* 20. Would you recommend New England Tissue Issue to a colleague?

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* 21. Is there anything you would like to add?

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