MDH: Providing Accessibility in Services

Quiz

An Overview of ADA and LEP Requirements

The Office of Equal Opportunity Programs

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* 1. Name

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* 2. Unit/Organization

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* 3. Email address

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* 4. A public program serving pregnant women provides transportation to the program. Which, if any, of the following constituents are not an entitled to an accommodation:

Kenyatta who is pregnant and blind, requesting a braille version of a HIPAA Privacy Act notice.

Beth, who is pregnant and deaf, requesting an ASL interpreter during all visits.

Cassandra, who is pregnant and uses a wheelchair, requesting foreign language interpretation during all visits.

Lin, who is diabetic requesting to eat on the van that does not permit food or drinks.

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* 5. Which of the following requests would be viewed as fundamental alterations of a program; therefore, the request may be denied:

Request to be vaccinated without an appointment, although the center requires appointments.

Request to receive a specific vaccination brand although the center does not have it available.

Request to attend a drive–thru only testing center without a vehicle.

All of the above

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* 6. Public entities do not need to have vital documents readily available in all foreign languages.

True

False

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* 7. A wheelchair user arrives at your facility, which meets accessibility requirements (operational elevator, accessible restroom, ramps, clear path of travel, etc.). The wheelchair user primarily speaks French. What, if any, accommodation obligations exist?

None, the wheelchair user has not requested any accommodations and the facility is accessible.

Even if not requested, staff should begin pushing the wheelchair user to the designated location.

Staff shall obtain foreign language interpretation.

Staff shall employ both the second and third choices

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* 8. Which of the following actions are likely violations under ADAAA and/or LEP laws:

Informing a Haitian WIC recipient to take an application typed in English home to complete; although, the center accepts walk-in appointments.

Expecting a hearing aid user to rely on captioning during a webinar.

Using a foreign language interpreter, remotely, to read a handout to an LEP client.

Requesting a person with a visual impairment to clean up after and supervise their service animal.

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* 9. A public entity has partnered with a disability organization to host a vaccination clinic for individuals with disabilities. Your site must continue to serve individuals with disabilities, including providing reasonable accommodations, to those who elect to visit your location instead.

True

False

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* 10. A parent of an adult non-verbal client with an Intellectual and Developmental Disability (IDD) requests to remain with the client to provide support services throughout a COVID-19 testing appointment. The policy is to allow only the health care staff and the patient in the testing area. What should you do?

Allow the support person to remain with the client throughout the visit.

Deny the request. The policy is clear.

Reschedule the appointment via telehealth for another date.

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* 11. All individuals who are deaf can read lips; therefore, you do not need to obtain ASL despite what is requested by the individual with the hearing impairment.

True

False

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* 12. An LEP patient arrives at a vaccination site and does not request interpretation services. Rather, they rely on their child to interpret for the appointment. What should you do?

Nothing, proceed with the appointment. The patient has not requested language access.

Provide the patient with the I-Speak Card, advise that interpretation is free and contact the vendor that provides foreign language interpretation via the telephone.

Reschedule the appointment when on-site interpretation services can be provided.

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* 13. The obligation to provide non-discriminatory services to the public applies only to MDH employees.

True

False