BARTA Special Services Customer Survey

BARTA Special Services Customer Survey

The purpose of this very brief survey is to help us serve your needs more effectively. By understanding where we are exceeding your expectations or where we need to improve. Our goal is to be proactive in monitoring your satisfaction with our services we provide you. Please provide your feedback to help us, to help you.

Question Title

* 1. Date of Trip

Date / Time

Date

Question Title

* 2. When calling to schedule your trip, was the customer service representative professional?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 3. Was the driver that took you to your appointment professional?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. Did the driver provide you with an assist, if needed?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. Was the vehicle clean?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. Was the driver that returned you to your residence professional?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. Did the driver provide you with an assist on your return trip, if needed?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. Was the vehicle clean on your return trip?

10 Exceeds Expectations

1 Unacceptable

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. Would you like us to give you a call regarding any issues or concerns you may have?

Yes

No

Please provide Name and Phone #

Question Title

* 10. Please provide any comments.