Please describe the nature of business for your most recent contact with the Perkins Dealer.

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* 2. Please describe the nature of business for your most recent contact with the Perkins Dealer.

Please indicate the means of your communication with the Perkins Dealer (please select all that apply).

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* 3. Please indicate the means of your communication with the Perkins Dealer (please select all that apply).

Please rate your reception, initial greeting or introduction.

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* 4. Please rate your reception, initial greeting or introduction.

Please rate the overall timeliness that your business was handled.

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* 5. Please rate the overall timeliness that your business was handled.

Parts Customers – Please describe your parts experience.

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* 6. Parts Customers – Please describe your parts experience.

Sales Customers – Please describe your sales experience.

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* 7. Sales Customers – Please describe your sales experience.

Product Support (Technical / Warranty) Customers - Please describe your product support experience.

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* 8. Product Support (Technical / Warranty) Customers - Please describe your product support experience.

Service Customers – Please describe your service experience.

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* 9. Service Customers – Please describe your service experience.

Please describe your overall experience with the Perkins Dealer.

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* 10. Please describe your overall experience with the Perkins Dealer.

Please rate the pricing of parts, products or services received from the Perkins Dealer.

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* 11. Please rate the pricing of parts, products or services received from the Perkins Dealer.

Please rate the knowledge of the person handling your request or needs.

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* 12. Please rate the knowledge of the person handling your request or needs.

Please describe your likelihood of referring and/or using the Perkins Dealer in the future.

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* 13. Please describe your likelihood of referring and/or using the Perkins Dealer in the future.

In your opinion, what are 3 things that the Perkins Dealer excels at?

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* 14. In your opinion, what are 3 things that the Perkins Dealer excels at?

In your opinion, what are 3 things the Perkins Dealer could do to improve your perception of, or experience with them?

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* 15. In your opinion, what are 3 things the Perkins Dealer could do to improve your perception of, or experience with them?

Please include any additional comments you may have that was not covered by this survey.

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* 16. Please include any additional comments you may have that was not covered by this survey.

Would you like to leave your name or company name for our information?

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* 17. Would you like to leave your name or company name for our information?

Would you like someone to contact you regarding your experience with the Perkins Dealer?

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* 18. Would you like someone to contact you regarding your experience with the Perkins Dealer?

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