* 2. Please describe the nature of business for your most recent contact with the Perkins Dealer.

* 3. Please indicate the means of your communication with the Perkins Dealer (please select all that apply).

* 4. Please rate your reception, initial greeting or introduction.

* 5. Please rate the overall timeliness that your business was handled.

* 6. Parts Customers – Please describe your parts experience.

* 7. Sales Customers – Please describe your sales experience.

* 8. Product Support (Technical / Warranty) Customers - Please describe your product support experience.

* 9. Service Customers – Please describe your service experience.

* 10. Please describe your overall experience with the Perkins Dealer.

* 11. Please rate the pricing of parts, products or services received from the Perkins Dealer.

* 12. Please rate the knowledge of the person handling your request or needs.

* 13. Please describe your likelihood of referring and/or using the Perkins Dealer in the future.

* 14. In your opinion, what are 3 things that the Perkins Dealer excels at?

* 15. In your opinion, what are 3 things the Perkins Dealer could do to improve your perception of, or experience with them?

* 16. Please include any additional comments you may have that was not covered by this survey.

* 17. Would you like to leave your name or company name for our information?

* 18. Would you like someone to contact you regarding your experience with the Perkins Dealer?

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