COVID-19 Impact Survey

How is your credit union responding?

Please help us advocate for the resources you need during this unprecedented public health and economic event by telling us a little about what you are doing in response.

We estimate this survey of about 12 questions will take you roughly 9 minutes to complete. Thank you: we value your time.

Question Title

* 1. Please tell us who you are and where you are located.

Your Name

Your Credit Union's Name

Your Charter Number (enter 0 if not applicable)

Question Title

* 2. How has your credit union changed its operations & policies in light of COVID-19?

Branch closures

Branch occupancy restrictions

Reduced hours

Staff working remotely

Staff absences

Limited activities (for example, only front office or drive-through open)

NONE OF THESE, we are currently functioning as normal

Other (please mention below)

Please provide any details, examples, or stories related to your operations here.

Question Title

* 3. How have your member interactions & offerings changed as a result of COVID-19?

Expanding or marketing remote, online, or mobile options

Offering skipped payments or extensions on loan payments

Providing open access to CDs/restricted savings accounts

Waiving ATM or other fees

Suspending lending or other activities (please specify below)

New or expanded loans or product categories (please specify below)

NONE OF THESE, we are currently functioning as normal

Other (please specify below)

Please provide further details, examples, or stories about your member interactions here.

Question Title

* 4. In what ways are you providing, or do you have plans to provide, specific crisis-related support or response to your community?

Sharing information

Facilitating connections to public resources

Community partnerships

Food/supply drives

NONE OF THESE

Other (please describe below & include links to your website, facebook, and other examples)

Please provide more details or stories about your crisis-response activities here.

Question Title

* 5. What would you say are your most urgent needs?

underwriting guidance

compliance guidance/assistance

online/mobile banking

online loan platform

equipment

loan loss reserves

secondary capital

Other (please tell us more)

Question Title

* 6. Please share any resources, links, or information you have found valuable and would like to recommend to others.

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33% of survey complete.