* 1. When I contact Impact Genetics' Customer Service by phone or email for general information:

  Strongly Agree Agree Disagree Strongly Disagree
I am generally happy with the response time.
I am treated courteously and professionally.
the representative is knowledgeable and provides accurate information. 

* 2. When I access the Impact Genetics website for information, I am:

  Strongly agree Agree Disagree Strongly Disagree
satisfied with the disease specific information available to me as a clinician.
inclined to direct patients to the website for disease specific information.
satisfied that instructions are clear for shipping specimens.

* 3. Test results provided by Impact Genetics:

  Strongly Agree Agree Disagree Strongly Disagree
are well formatted and easy to read.
are sent to me in a manner that makes them easily accessible.
allow me to easily identify urgent results.
add value to the clinical care of my patients.
are supported by access to clinical experts.
are comprehensive.

* 4. Does your institution use an on-line genetic test exchange to select genetic tests and laboratories? If yes, which service do you use?

  Yes No
McKesson Diagnostic Testing
Concert Genetics

* 5. We appreciate your feedback. Please describe the value that we add and let us know what we are doing well and where we can improve.

* 6. Optionally, please provide your name.