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Inpatient Service User Experience Survey

St Patrick’s Mental Health Services aims to provide the highest quality of mental health care; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of the care and treatment you received during your recent inpatient admission. The responses to this survey will be reviewed and help us to improve the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.

The survey does not identify you, and all information provided will be treated as confidential.

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* 1. Do you identify as:

Male

Female

You do not have an option that applies to me

Prefer not to say

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* 2. Your age range (years):

Under 25

26-40

41-60

61-80

Over 81

Prefer not to say

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* 3. What province do you live in?

Connacht

Leinster

Munster

Ulster

Prefer not to say

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* 4. Please tell us about your experience when you arrived in hospital

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
a) The admission process was explained to me by a member of staff	a) The admission process was explained to me by a member of staff Strongly agree	a) The admission process was explained to me by a member of staff Agree	a) The admission process was explained to me by a member of staff Neither agree or disagree	a) The admission process was explained to me by a member of staff Disagree	a) The admission process was explained to me by a member of staff Strongly disagree
b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff	b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff Strongly agree	b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff Agree	b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff Neither agree or disagree	b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff Disagree	b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff Strongly disagree
c) The activities available to me, and how to access them, were explained to me by a member of staff	c) The activities available to me, and how to access them, were explained to me by a member of staff Strongly agree	c) The activities available to me, and how to access them, were explained to me by a member of staff Agree	c) The activities available to me, and how to access them, were explained to me by a member of staff Neither agree or disagree	c) The activities available to me, and how to access them, were explained to me by a member of staff Disagree	c) The activities available to me, and how to access them, were explained to me by a member of staff Strongly disagree
d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely	d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely Strongly agree	d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely Agree	d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely Neither agree or disagree	d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely Disagree	d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely Strongly disagree
e) I found inpatient activities easy to access	e) I found inpatient activities easy to access Strongly agree	e) I found inpatient activities easy to access Agree	e) I found inpatient activities easy to access Neither agree or disagree	e) I found inpatient activities easy to access Disagree	e) I found inpatient activities easy to access Strongly disagree

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* 5. a) How did you access remote appointments and activities during your inpatient admission?

I used my own device, such as smartphone, tablet, or laptop

I used a tablet provided by SPMHS

Other

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* 5. b) If you needed support to access remote appointments and/or activities during your recent inpatient admission, did you contact the Service User IT Support (SUITS) service?

Yes

I needed support but did not know about this service

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* 5 c) If you did contact the SUITS service, how would you rate the support they provided, where one is poor and 10 is excellent

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

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* 6. Tell us about your experience of how the hospital staff looked after you while you were receiving inpatient care and treatment

	Poor	Good	Excellent	Not applicable
a) Nursing staff	a) Nursing staff Poor	a) Nursing staff Good	a) Nursing staff Excellent	a) Nursing staff Not applicable
b) Consultant Psychiatrist	b) Consultant Psychiatrist Poor	b) Consultant Psychiatrist Good	b) Consultant Psychiatrist Excellent	b) Consultant Psychiatrist Not applicable
c) Registrar	c) Registrar Poor	c) Registrar Good	c) Registrar Excellent	c) Registrar Not applicable
d) Key Worker	d) Key Worker Poor	d) Key Worker Good	d) Key Worker Excellent	d) Key Worker Not applicable
e) Psychologist	e) Psychologist Poor	e) Psychologist Good	e) Psychologist Excellent	e) Psychologist Not applicable
f) Occupational Therapist	f) Occupational Therapist Poor	f) Occupational Therapist Good	f) Occupational Therapist Excellent	f) Occupational Therapist Not applicable
g) Social Worker	g) Social Worker Poor	g) Social Worker Good	g) Social Worker Excellent	g) Social Worker Not applicable
h) Pharmacist	h) Pharmacist Poor	h) Pharmacist Good	h) Pharmacist Excellent	h) Pharmacist Not applicable
i) Healthcare Assistants	i) Healthcare Assistants Poor	i) Healthcare Assistants Good	i) Healthcare Assistants Excellent	i) Healthcare Assistants Not applicable
j) Household staff	j) Household staff Poor	j) Household staff Good	j) Household staff Excellent	j) Household staff Not applicable
k) Catering staff	k) Catering staff Poor	k) Catering staff Good	k) Catering staff Excellent	k) Catering staff Not applicable
l) Other (eg. Counsellor, therapist etc.)	l) Other (eg. Counsellor, therapist etc.) Poor	l) Other (eg. Counsellor, therapist etc.) Good	l) Other (eg. Counsellor, therapist etc.) Excellent	l) Other (eg. Counsellor, therapist etc.) Not applicable

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* 7. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
a) The quality of the food available was of a high standard	a) The quality of the food available was of a high standard Strongly agree	a) The quality of the food available was of a high standard Agree	a) The quality of the food available was of a high standard Neither agree or disagree	a) The quality of the food available was of a high standard Disagree	a) The quality of the food available was of a high standard Strongly disagree
b) There was always a good selection of food available	b) There was always a good selection of food available Strongly agree	b) There was always a good selection of food available Agree	b) There was always a good selection of food available Neither agree or disagree	b) There was always a good selection of food available Disagree	b) There was always a good selection of food available Strongly disagree
c) The daily activities provided were interesting and helpful	c) The daily activities provided were interesting and helpful Strongly agree	c) The daily activities provided were interesting and helpful Agree	c) The daily activities provided were interesting and helpful Neither agree or disagree	c) The daily activities provided were interesting and helpful Disagree	c) The daily activities provided were interesting and helpful Strongly disagree
d) The weekend activities were interesting and helpful	d) The weekend activities were interesting and helpful Strongly agree	d) The weekend activities were interesting and helpful Agree	d) The weekend activities were interesting and helpful Neither agree or disagree	d) The weekend activities were interesting and helpful Disagree	d) The weekend activities were interesting and helpful Strongly disagree
e) The cleanliness in the hospital was of a high standard	e) The cleanliness in the hospital was of a high standard Strongly agree	e) The cleanliness in the hospital was of a high standard Agree	e) The cleanliness in the hospital was of a high standard Neither agree or disagree	e) The cleanliness in the hospital was of a high standard Disagree	e) The cleanliness in the hospital was of a high standard Strongly disagree
f) My accommodation was of a high standard	f) My accommodation was of a high standard Strongly agree	f) My accommodation was of a high standard Agree	f) My accommodation was of a high standard Neither agree or disagree	f) My accommodation was of a high standard Disagree	f) My accommodation was of a high standard Strongly disagree

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* 8. Please tell us about your experience of leaving hospital

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
a) I was given enough notice of my discharge	a) I was given enough notice of my discharge Strongly agree	a) I was given enough notice of my discharge Agree	a) I was given enough notice of my discharge Neither agree or disagree	a) I was given enough notice of my discharge Disagree	a) I was given enough notice of my discharge Strongly disagree
b) I felt ready to be discharged	b) I felt ready to be discharged Strongly agree	b) I felt ready to be discharged Agree	b) I felt ready to be discharged Neither agree or disagree	b) I felt ready to be discharged Disagree	b) I felt ready to be discharged Strongly disagree
c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service	c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service Strongly agree	c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service Agree	c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service Neither agree or disagree	c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service Disagree	c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service Strongly disagree
d) I was provided with details about the day programmes available at St Patrick's Mental Health Services	d) I was provided with details about the day programmes available at St Patrick's Mental Health Services Strongly agree	d) I was provided with details about the day programmes available at St Patrick's Mental Health Services Agree	d) I was provided with details about the day programmes available at St Patrick's Mental Health Services Neither agree or disagree	d) I was provided with details about the day programmes available at St Patrick's Mental Health Services Disagree	d) I was provided with details about the day programmes available at St Patrick's Mental Health Services Strongly disagree
e) I was provided with sufficient details of my follow-up appointments	e) I was provided with sufficient details of my follow-up appointments Strongly agree	e) I was provided with sufficient details of my follow-up appointments Agree	e) I was provided with sufficient details of my follow-up appointments Neither agree or disagree	e) I was provided with sufficient details of my follow-up appointments Disagree	e) I was provided with sufficient details of my follow-up appointments Strongly disagree
f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis	f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis Strongly agree	f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis Agree	f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis Neither agree or disagree	f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis Disagree	f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis Strongly disagree

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* 9. Tell us about your attitudes towards mental health

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission	a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission Strongly agree	a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission Agree	a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission Neither agree or disagree	a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission Disagree	a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission Strongly disagree
b) I would feel comfortable talking to family about my mental health following my inpatient admission	b) I would feel comfortable talking to family about my mental health following my inpatient admission Strongly agree	b) I would feel comfortable talking to family about my mental health following my inpatient admission Agree	b) I would feel comfortable talking to family about my mental health following my inpatient admission Neither agree or disagree	b) I would feel comfortable talking to family about my mental health following my inpatient admission Disagree	b) I would feel comfortable talking to family about my mental health following my inpatient admission Strongly disagree
c) I would feel comfortable talking to friends about my mental health following my inpatient admission	c) I would feel comfortable talking to friends about my mental health following my inpatient admission Strongly agree	c) I would feel comfortable talking to friends about my mental health following my inpatient admission Agree	c) I would feel comfortable talking to friends about my mental health following my inpatient admission Neither agree or disagree	c) I would feel comfortable talking to friends about my mental health following my inpatient admission Disagree	c) I would feel comfortable talking to friends about my mental health following my inpatient admission Strongly disagree
d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission	d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission Strongly agree	d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission Agree	d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission Neither agree or disagree	d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission Disagree	d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission Strongly disagree

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* 10. a) I would recommend St Patrick's Mental Health Services' to others

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 10. b) Overall, on a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

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* 10. c) Overall, on a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

Inpatient Service User Experience Survey

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. Please tell us about your experience when you arrived in hospital

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* 5. a) How did you access remote appointments and activities during your inpatient admission?

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* 5. b) If you needed support to access remote appointments and/or activities during your recent inpatient admission, did you contact the Service User IT Support (SUITS) service?

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* 5 c) If you did contact the SUITS service, how would you rate the support they provided, where one is poor and 10 is excellent

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* 6. Tell us about your experience of how the hospital staff looked after you while you were receiving inpatient care and treatment

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* 7. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital

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* 8. Please tell us about your experience of leaving hospital

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* 9. Tell us about your attitudes towards mental health

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* 10. a) I would recommend St Patrick's Mental Health Services' to others

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* 10. b) Overall, on a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

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* 10. c) Overall, on a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

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* 11. Is there anything else you would like to share with us about your recent inpatient experience?