iBASIS CUSTOMER FIRST FEEDBACK Survey

	1	2	3
Day 1 – Telecoms Transformation, Tofane Global Strategy	Day 1 – Telecoms Transformation, Tofane Global Strategy 1	Day 1 – Telecoms Transformation, Tofane Global Strategy 2	Day 1 – Telecoms Transformation, Tofane Global Strategy 3
Day 2 – The Flux of the Wholesale Market	Day 2 – The Flux of the Wholesale Market 1	Day 2 – The Flux of the Wholesale Market 2	Day 2 – The Flux of the Wholesale Market 3
Day 2 – 5G (r)evolutions	Day 2 – 5G (r)evolutions 1	Day 2 – 5G (r)evolutions 2	Day 2 – 5G (r)evolutions 3
Day 2 – New Revenues from Global IoT	Day 2 – New Revenues from Global IoT 1	Day 2 – New Revenues from Global IoT 2	Day 2 – New Revenues from Global IoT 3
Day 2 – Clearing the Future	Day 2 – Clearing the Future 1	Day 2 – Clearing the Future 2	Day 2 – Clearing the Future 3
Day 2 – The Long Hot Roaming Summer	Day 2 – The Long Hot Roaming Summer 1	Day 2 – The Long Hot Roaming Summer 2	Day 2 – The Long Hot Roaming Summer 3
Day 3 – Customer Experience First	Day 3 – Customer Experience First 1	Day 3 – Customer Experience First 2	Day 3 – Customer Experience First 3
Day 3 – The Voice of OTT	Day 3 – The Voice of OTT 1	Day 3 – The Voice of OTT 2	Day 3 – The Voice of OTT 3
Day 3 – How do MNOs view changing market dynamics in various regions?	Day 3 – How do MNOs view changing market dynamics in various regions? 1	Day 3 – How do MNOs view changing market dynamics in various regions? 2	Day 3 – How do MNOs view changing market dynamics in various regions? 3
Day 3 – IPX Self Reflection	Day 3 – IPX Self Reflection 1	Day 3 – IPX Self Reflection 2	Day 3 – IPX Self Reflection 3

Day 1 – Telecoms Transformation, Tofane Global Strategy

Day 1 – Telecoms Transformation, Tofane Global Strategy 1

Day 1 – Telecoms Transformation, Tofane Global Strategy 2

Day 1 – Telecoms Transformation, Tofane Global Strategy 3

Day 2 – The Flux of the Wholesale Market

Day 2 – The Flux of the Wholesale Market 1

Day 2 – The Flux of the Wholesale Market 2

Day 2 – The Flux of the Wholesale Market 3

Day 2 – 5G (r)evolutions

Day 2 – 5G (r)evolutions 1

Day 2 – 5G (r)evolutions 2

Day 2 – 5G (r)evolutions 3

Day 2 – New Revenues from Global IoT

Day 2 – New Revenues from Global IoT 1

Day 2 – New Revenues from Global IoT 2

Day 2 – New Revenues from Global IoT 3

Day 2 – Clearing the Future

Day 2 – Clearing the Future 1

Day 2 – Clearing the Future 2

Day 2 – Clearing the Future 3

Day 2 – The Long Hot Roaming Summer

Day 2 – The Long Hot Roaming Summer 1

Day 2 – The Long Hot Roaming Summer 2

Day 2 – The Long Hot Roaming Summer 3

Day 3 – Customer Experience First

Day 3 – Customer Experience First 1

Day 3 – Customer Experience First 2

Day 3 – Customer Experience First 3

Day 3 – The Voice of OTT

Day 3 – The Voice of OTT 1

Day 3 – The Voice of OTT 2

Day 3 – The Voice of OTT 3

Day 3 – How do MNOs view changing market dynamics in various regions?

Day 3 – How do MNOs view changing market dynamics in various regions? 1

Day 3 – How do MNOs view changing market dynamics in various regions? 2

Day 3 – How do MNOs view changing market dynamics in various regions? 3

Day 3 – IPX Self Reflection

Day 3 – IPX Self Reflection 1

Day 3 – IPX Self Reflection 2

Day 3 – IPX Self Reflection 3

	1	2	3	4	5	N/A
Valuable interaction and discussion	Valuable interaction and discussion 1	Valuable interaction and discussion 2	Valuable interaction and discussion 3	Valuable interaction and discussion 4	Valuable interaction and discussion 5	Valuable interaction and discussion N/A
Useful for problem solving	Useful for problem solving 1	Useful for problem solving 2	Useful for problem solving 3	Useful for problem solving 4	Useful for problem solving 5	Useful for problem solving N/A
Forward looking for future development	Forward looking for future development 1	Forward looking for future development 2	Forward looking for future development 3	Forward looking for future development 4	Forward looking for future development 5	Forward looking for future development N/A

N/A

Valuable interaction and discussion

Valuable interaction and discussion 1

Valuable interaction and discussion 2

Valuable interaction and discussion 3

Valuable interaction and discussion 4

Valuable interaction and discussion 5

Valuable interaction and discussion N/A

Useful for problem solving

Useful for problem solving 1

Useful for problem solving 2

Useful for problem solving 3

Useful for problem solving 4

Useful for problem solving 5

Useful for problem solving N/A

Forward looking for future development

Forward looking for future development 1

Forward looking for future development 2

Forward looking for future development 3

Forward looking for future development 4

Forward looking for future development 5

Forward looking for future development N/A

	1	2	3	4	5	N/A
Valuable interaction and discussion	Valuable interaction and discussion 1	Valuable interaction and discussion 2	Valuable interaction and discussion 3	Valuable interaction and discussion 4	Valuable interaction and discussion 5	Valuable interaction and discussion N/A
Useful for problem solving	Useful for problem solving 1	Useful for problem solving 2	Useful for problem solving 3	Useful for problem solving 4	Useful for problem solving 5	Useful for problem solving N/A
Forward looking for future development	Forward looking for future development 1	Forward looking for future development 2	Forward looking for future development 3	Forward looking for future development 4	Forward looking for future development 5	Forward looking for future development N/A

N/A

Valuable interaction and discussion

Valuable interaction and discussion 1

Valuable interaction and discussion 2

Valuable interaction and discussion 3

Valuable interaction and discussion 4

Valuable interaction and discussion 5

Valuable interaction and discussion N/A

Useful for problem solving

Useful for problem solving 1

Useful for problem solving 2

Useful for problem solving 3

Useful for problem solving 4

Useful for problem solving 5

Useful for problem solving N/A

Forward looking for future development

Forward looking for future development 1

Forward looking for future development 2

Forward looking for future development 3

Forward looking for future development 4

Forward looking for future development 5

Forward looking for future development N/A

	1	2	3	4	5	N/A
Valuable interaction and discussion	Valuable interaction and discussion 1	Valuable interaction and discussion 2	Valuable interaction and discussion 3	Valuable interaction and discussion 4	Valuable interaction and discussion 5	Valuable interaction and discussion N/A
Useful for problem solving	Useful for problem solving 1	Useful for problem solving 2	Useful for problem solving 3	Useful for problem solving 4	Useful for problem solving 5	Useful for problem solving N/A
Forward looking for future development	Forward looking for future development 1	Forward looking for future development 2	Forward looking for future development 3	Forward looking for future development 4	Forward looking for future development 5	Forward looking for future development N/A

N/A

Valuable interaction and discussion

Valuable interaction and discussion 1

Valuable interaction and discussion 2

Valuable interaction and discussion 3

Valuable interaction and discussion 4

Valuable interaction and discussion 5

Valuable interaction and discussion N/A

Useful for problem solving

Useful for problem solving 1

Useful for problem solving 2

Useful for problem solving 3

Useful for problem solving 4

Useful for problem solving 5

Useful for problem solving N/A

Forward looking for future development

Forward looking for future development 1

Forward looking for future development 2

Forward looking for future development 3

Forward looking for future development 4

Forward looking for future development 5

Forward looking for future development N/A

	1	2	3	4	5	N/A
Valuable interaction and discussion	Valuable interaction and discussion 1	Valuable interaction and discussion 2	Valuable interaction and discussion 3	Valuable interaction and discussion 4	Valuable interaction and discussion 5	Valuable interaction and discussion N/A
Useful for problem solving	Useful for problem solving 1	Useful for problem solving 2	Useful for problem solving 3	Useful for problem solving 4	Useful for problem solving 5	Useful for problem solving N/A
Forward looking for future development	Forward looking for future development 1	Forward looking for future development 2	Forward looking for future development 3	Forward looking for future development 4	Forward looking for future development 5	Forward looking for future development N/A

N/A

Valuable interaction and discussion

Valuable interaction and discussion 1

Valuable interaction and discussion 2

Valuable interaction and discussion 3

Valuable interaction and discussion 4

Valuable interaction and discussion 5

Valuable interaction and discussion N/A

Useful for problem solving

Useful for problem solving 1

Useful for problem solving 2

Useful for problem solving 3

Useful for problem solving 4

Useful for problem solving 5

Useful for problem solving N/A

Forward looking for future development

Forward looking for future development 1

Forward looking for future development 2

Forward looking for future development 3

Forward looking for future development 4

Forward looking for future development 5

Forward looking for future development N/A

	1	2	3	4	5	N/A
Valuable interaction and discussion	Valuable interaction and discussion 1	Valuable interaction and discussion 2	Valuable interaction and discussion 3	Valuable interaction and discussion 4	Valuable interaction and discussion 5	Valuable interaction and discussion N/A
Useful for problem solving	Useful for problem solving 1	Useful for problem solving 2	Useful for problem solving 3	Useful for problem solving 4	Useful for problem solving 5	Useful for problem solving N/A
Forward looking for future development	Forward looking for future development 1	Forward looking for future development 2	Forward looking for future development 3	Forward looking for future development 4	Forward looking for future development 5	Forward looking for future development N/A

N/A

Valuable interaction and discussion

Valuable interaction and discussion 1

Valuable interaction and discussion 2

Valuable interaction and discussion 3

Valuable interaction and discussion 4

Valuable interaction and discussion 5

Valuable interaction and discussion N/A

Useful for problem solving

Useful for problem solving 1

Useful for problem solving 2

Useful for problem solving 3

Useful for problem solving 4

Useful for problem solving 5

Useful for problem solving N/A

Forward looking for future development

Forward looking for future development 1

Forward looking for future development 2

Forward looking for future development 3

Forward looking for future development 4

Forward looking for future development 5

Forward looking for future development N/A

	Poor	Fair	Good	Very Good	Excellent
Networking opportunities	Networking opportunities Poor	Networking opportunities Fair	Networking opportunities Good	Networking opportunities Very Good	Networking opportunities Excellent
Agenda topics	Agenda topics Poor	Agenda topics Fair	Agenda topics Good	Agenda topics Very Good	Agenda topics Excellent
Speakers	Speakers Poor	Speakers Fair	Speakers Good	Speakers Very Good	Speakers Excellent
Breakout sessions	Breakout sessions Poor	Breakout sessions Fair	Breakout sessions Good	Breakout sessions Very Good	Breakout sessions Excellent
Quality of information	Quality of information Poor	Quality of information Fair	Quality of information Good	Quality of information Very Good	Quality of information Excellent
One-on-one with iBASIS	One-on-one with iBASIS Poor	One-on-one with iBASIS Fair	One-on-one with iBASIS Good	One-on-one with iBASIS Very Good	One-on-one with iBASIS Excellent
Organized group activities	Organized group activities Poor	Organized group activities Fair	Organized group activities Good	Organized group activities Very Good	Organized group activities Excellent
Catering	Catering Poor	Catering Fair	Catering Good	Catering Very Good	Catering Excellent
Venue and location	Venue and location Poor	Venue and location Fair	Venue and location Good	Venue and location Very Good	Venue and location Excellent
Event organization	Event organization Poor	Event organization Fair	Event organization Good	Event organization Very Good	Event organization Excellent
Hotel staﬀ	Hotel staﬀ Poor	Hotel staﬀ Fair	Hotel staﬀ Good	Hotel staﬀ Very Good	Hotel staﬀ Excellent

Poor

Fair

Good

Very Good

Excellent

Networking opportunities

Networking opportunities Poor

Networking opportunities Fair

Networking opportunities Good

Networking opportunities Very Good

Networking opportunities Excellent

Agenda topics

Agenda topics Poor

Agenda topics Fair

Agenda topics Good

Agenda topics Very Good

Agenda topics Excellent

Speakers

Speakers Poor

Speakers Fair

Speakers Good

Speakers Very Good

Speakers Excellent

Breakout sessions

Breakout sessions Poor

Breakout sessions Fair

Breakout sessions Good

Breakout sessions Very Good

Breakout sessions Excellent

Quality of information

Quality of information Poor

Quality of information Fair

Quality of information Good

Quality of information Very Good

Quality of information Excellent

One-on-one with iBASIS

One-on-one with iBASIS Poor

One-on-one with iBASIS Fair

One-on-one with iBASIS Good

One-on-one with iBASIS Very Good

One-on-one with iBASIS Excellent

Organized group activities

Organized group activities Poor

Organized group activities Fair

Organized group activities Good

Organized group activities Very Good

Organized group activities Excellent

Catering

Catering Poor

Catering Fair

Catering Good

Catering Very Good

Catering Excellent

Venue and location

Venue and location Poor

Venue and location Fair

Venue and location Good

Venue and location Very Good

Venue and location Excellent

Event organization

Event organization Poor

Event organization Fair

Event organization Good

Event organization Very Good

Event organization Excellent

Hotel staﬀ

Hotel staﬀ Poor

Hotel staﬀ Fair

Hotel staﬀ Good

Hotel staﬀ Very Good

Hotel staﬀ Excellent

Question Title

* 8. Were your main objectives met while attending CUSTOMER FIRST?

Yes, they were met. (Additional comments?)

No, they were not met. (How can we improve in 2020, i.e what you like to see more/less of, content, venue, and else?)

Comment

Question Title

* 9. How likely would you be to recommend future iBASIS CUSTOMER FIRST events to a colleague or associate?
On a scale of 1-10 with 1 being the Least Likely and 10 being Most Likely.

Question Title

* 10. Please share any additional comments or feedback about your experience at CUSTOMER FIRST.

Question Title

* 11. For the next event, which months would you prefer?

January

February

March

April

May

June

July

August

September

October

November

December

Question Title

* 12. How long would you recommend for the next event?

4 Days / 3 Nights

3 Days / 2 Nights

2 Days / 1 Nights

Question Title

* 13. (Optional) Please share a testimonial about working with iBASIS.
Include your name and company if you'd like us to attribute it to you.

Thank you for your time and feedback, we look forward to improving the next CUSTOMER FIRST.

iBASIS CUSTOMER FIRST FEEDBACK

Question Title

* 1. What were the 3 most informative presentation sessions to you?
Select three (3) presentations and indicate 1 to 3 in order of preference, with 1 being Most Preferred.

Question Title

* 2. Day 2 Breakout – Securing Your Mobile Assets
If you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 3. Day 2 Breakout – Dealing with Dangers of Voice Fraud
If you attended this breakout, rate where 1 is low, 5 is high.

Question Title

* 4. Day 3 Breakout – Maximizing the SMS Opportunity
If you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 5. Day 3 Breakout – The Evolution of Voice Routing
If you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 6. Day 3 Breakout – Improving InVision IPX Analytics
If you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 7. Rate your experience at CUSTOMER FIRST in the following areas:

Question Title

* 8. Were your main objectives met while attending CUSTOMER FIRST?

Question Title

* 9. How likely would you be to recommend future iBASIS CUSTOMER FIRST events to a colleague or associate?
On a scale of 1-10 with 1 being the Least Likely and 10 being Most Likely.

Question Title

* 10. Please share any additional comments or feedback about your experience at CUSTOMER FIRST.

Question Title

* 11. For the next event, which months would you prefer?

Question Title

* 12. How long would you recommend for the next event?

Question Title

* 13. (Optional) Please share a testimonial about working with iBASIS.
Include your name and company if you'd like us to attribute it to you.

iBASIS CUSTOMER FIRST FEEDBACK

Question Title

* 1. What were the 3 most informative presentation sessions to you? Select three (3) presentations and indicate 1 to 3 in order of preference, with 1 being Most Preferred.

Question Title

* 2. Day 2 Breakout – Securing Your Mobile AssetsIf you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 3. Day 2 Breakout – Dealing with Dangers of Voice FraudIf you attended this breakout, rate where 1 is low, 5 is high.

Question Title

* 4. Day 3 Breakout – Maximizing the SMS OpportunityIf you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 5. Day 3 Breakout – The Evolution of Voice RoutingIf you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 6. Day 3 Breakout – Improving InVision IPX AnalyticsIf you attended this breakout, rate where 1 is low, 5 is high

Question Title

* 7. Rate your experience at CUSTOMER FIRST in the following areas:

Question Title

* 8. Were your main objectives met while attending CUSTOMER FIRST?

Question Title

* 9. How likely would you be to recommend future iBASIS CUSTOMER FIRST events to a colleague or associate?On a scale of 1-10 with 1 being the Least Likely and 10 being Most Likely.

Question Title

* 10. Please share any additional comments or feedback about your experience at CUSTOMER FIRST.

Question Title

* 11. For the next event, which months would you prefer?

Question Title

* 12. How long would you recommend for the next event?

Question Title

* 13. (Optional) Please share a testimonial about working with iBASIS. Include your name and company if you'd like us to attribute it to you.

* 1. What were the 3 most informative presentation sessions to you?
Select three (3) presentations and indicate 1 to 3 in order of preference, with 1 being Most Preferred.

* 2. Day 2 Breakout – Securing Your Mobile Assets
If you attended this breakout, rate where 1 is low, 5 is high

* 3. Day 2 Breakout – Dealing with Dangers of Voice Fraud
If you attended this breakout, rate where 1 is low, 5 is high.

* 4. Day 3 Breakout – Maximizing the SMS Opportunity
If you attended this breakout, rate where 1 is low, 5 is high

* 5. Day 3 Breakout – The Evolution of Voice Routing
If you attended this breakout, rate where 1 is low, 5 is high

* 6. Day 3 Breakout – Improving InVision IPX Analytics
If you attended this breakout, rate where 1 is low, 5 is high

* 9. How likely would you be to recommend future iBASIS CUSTOMER FIRST events to a colleague or associate?
On a scale of 1-10 with 1 being the Least Likely and 10 being Most Likely.

* 13. (Optional) Please share a testimonial about working with iBASIS.
Include your name and company if you'd like us to attribute it to you.