a) It was clearly explained to me how I would access the services provided as part of the homecare service
a) It was clearly explained to me how I would access the services provided as part of the homecare service Strongly Agree
a) It was clearly explained to me how I would access the services provided as part of the homecare service Agree
a) It was clearly explained to me how I would access the services provided as part of the homecare service Neither Agree or disagree
a) It was clearly explained to me how I would access the services provided as part of the homecare service Disagree
a) It was clearly explained to me how I would access the services provided as part of the homecare service Strongly Disagree
a) It was clearly explained to me how I would access the services provided as part of the homecare service Not Applicable
b) I found it was easy to access my care and treatment by MS Teams or phone
b) I found it was easy to access my care and treatment by MS Teams or phone Strongly Agree
b) I found it was easy to access my care and treatment by MS Teams or phone Agree
b) I found it was easy to access my care and treatment by MS Teams or phone Neither Agree or disagree
b) I found it was easy to access my care and treatment by MS Teams or phone Disagree
b) I found it was easy to access my care and treatment by MS Teams or phone Strongly Disagree
b) I found it was easy to access my care and treatment by MS Teams or phone Not Applicable
c) The quality of sound on phone calls or MS Teams was generally good
c) The quality of sound on phone calls or MS Teams was generally good Strongly Agree
c) The quality of sound on phone calls or MS Teams was generally good Agree
c) The quality of sound on phone calls or MS Teams was generally good Neither Agree or disagree
c) The quality of sound on phone calls or MS Teams was generally good Disagree
c) The quality of sound on phone calls or MS Teams was generally good Strongly Disagree
c) The quality of sound on phone calls or MS Teams was generally good Not Applicable
d) The quality of video was generally good
d) The quality of video was generally good Strongly Agree
d) The quality of video was generally good Agree
d) The quality of video was generally good Neither Agree or disagree
d) The quality of video was generally good Disagree
d) The quality of video was generally good Strongly Disagree
d) The quality of video was generally good Not Applicable
e) The internet connection was generally good
e) The internet connection was generally good Strongly Agree
e) The internet connection was generally good Agree
e) The internet connection was generally good Neither Agree or disagree
e) The internet connection was generally good Disagree
e) The internet connection was generally good Strongly Disagree
e) The internet connection was generally good Not Applicable
f) I found using technology to access services to be convenient
f) I found using technology to access services to be convenient Strongly Agree
f) I found using technology to access services to be convenient Agree
f) I found using technology to access services to be convenient Neither Agree or disagree
f) I found using technology to access services to be convenient Disagree
f) I found using technology to access services to be convenient Strongly Disagree
f) I found using technology to access services to be convenient Not Applicable
g) I felt using technology did not negatively impact on my care and treatment
g) I felt using technology did not negatively impact on my care and treatment Strongly Agree
g) I felt using technology did not negatively impact on my care and treatment Agree
g) I felt using technology did not negatively impact on my care and treatment Neither Agree or disagree
g) I felt using technology did not negatively impact on my care and treatment Disagree
g) I felt using technology did not negatively impact on my care and treatment Strongly Disagree
g) I felt using technology did not negatively impact on my care and treatment Not Applicable
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Strongly Agree
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Agree
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Neither Agree or disagree
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Disagree
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Strongly Disagree
h) I would consider the option of attending appointments by MS Teams or phone when visitor restrictions have been lifted and on-site services have fully resumed Not Applicable
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Strongly Agree
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Agree
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Neither Agree or disagree
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Disagree
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Strongly Disagree
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Not Applicable