Help Us Improve the Hotline

To improve our services, we are considering asking hotline visitors a few questions before their session starts. (We would never ask your name or location— you would remain anonymous.) We’d like your opinion about whether this is a good idea. 

If you are waiting to chat with a support specialist, please keep an eye on the waiting room so you do not miss your place in line.

Question Title

* 3. Does being asked questions before using the hotline make you feel the service is less private and confidential?