Thank you for participating in this important industry research on health payments automation and adoption of EDI (Electronic Data Interchange). Although changes in reimbursement models coupled with increases in consumerism in the US healthcare system are shifting priorities for many hospitals, adoption of electronic claims and payments remain on a critical path for efficient revenue cycle management. 

As a healthcare industry colleague, we are interested in your perspective on how hospitals have adopted EDI practices into their healthcare claims, payment and remittance processing workflows. The goal is to create a research report with aggregate totals to help promote a more cost effective environment for all parties of the revenue cycle. As a participant, you will receive a copy of the report which will highlight both hospital (separate survey) and non-hospital survey responses.

Commonwealth Health Advisors (CHA) is a strategic advisory firm that provides growth acceleration services to healthcare technology firms working with provider organizations. CHA executives bring significant experience in cloud-enabled healthcare services across multiple categories including revenue cycle, electronic health records, practice management, chronic care management and consumer healthcare payment technologies.  All completed surveys will be registered to win an OrboDrone.

Claims:

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* 1. From your perspective, what percentage of claims are still submitted as paper-based claims (i.e. HCFA 1500, etc) instead of EDI 837 by hospital to payers? (Answer at an industry level)

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* 2. How satisfied do you think hospitals are with the adoption percentage of EDI 837 files for submitting claims to payers?

Remittances:

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* 3. What percentage of remittances do you think are sent from payers to hospitals (or hospital lockboxes) as paper EOB (Explanation of Benefit) forms instead of ERAs (electronic remittance advices)? (Answer at an industry level)

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* 4. How satisfied do you think hospitals are with the adoption of EDI 835 files received from payers? (Answer at an industry level)

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* 5. Of the remaining paper remittances generated by payers, what method of converting EOB forms into electronic posting files do you think is the most preferred by hospitals?

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* 6. What level of interest do you think hospitals have in improving the efficiency of processing their paper EOB remittances?

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* 7. What level of interest do you think hospitals have in improving the efficiency of processing their paper Correspondence letters generated from denied claims?

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* 8. What is the most common method hospitals use to reconcile EFT/ACH payments to 835/ERA remittances?

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This survey research is supported by:

This survey research is supported by:
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