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HARMAN Professional Solutions is undertaking an assessment of our Technical Support Services with the aim of continuous improvement. The purpose of this survey is to ascertain your opinions, beliefs, attitudes and experiences as they pertain to your use of Technical Support.

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* 1. Thinking about your latest interaction with HARMAN Professional Technical Support, how would you rate your agreement with the following statements?

  Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
I was able to access Technical Support quickly when I needed assistance.
The Technical Support Agent was courteous and professional in attitude while communicating with me.
The Technical Support Agent was experienced and knowledgeable at troubleshooting my system issues and questions.
The Technical Support Agent followed through on any commitments made and solved my problem.

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* 2. How would you rate your overall satisfaction with the technical support you received?

  Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
I am...

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* 3. How likely is it that you would recommend Harman Professional's Technical Support to a friend or colleague?

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* 4. Tell us why you gave us this score or what we could be doing better.
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