In this section, please think about how you used CommStar Credit Union's services for the time lobbies were closed during the COVID-19 pandemic.

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* 1. During the lobby closure period, how often did you utilize our drive-through banking services?

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* 2. During the lobby closure period, how often did you utilize the credit union's Online Banking services on a computer?

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* 3. During the lobby closure period, how often did you utilize the credit union's Mobile App?

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* 4. During the lobby closure period, how often did you utilize the credit union's Text Banking services on your mobile device?

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* 5. During the lobby closure period, how often did you utilize the credit union's CU Talk Telephone Banking services?

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* 6. If you utilized drive-through services during the lobby closure period, what services did you use? (check all that apply)

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* 7. During the lobby closure period, did you schedule an appointment for in-branch services?

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* 8. If you scheduled an appointment for in-branch services during the lobby closure period, what was your appointment for?

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* 9. If you used drive-through or appointment services, which branch did you visit most frequently? 

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* 10. If you utilized drive-through services during the lobby closure period, about how long on average was your wait time?

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20% of survey complete.

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