H.E.L.P. Truck Services Survey Supported by GEICO Question Title * 1. What toll road were you on when you received H.E.L.P. truck assistance? North Tri-State Tollway (I-94) from Wisc border to Northbrook Central Tri-State Tollway (I-294) from Northbrook to I-55 South Tri-State (!-294/I-80) from I-55 to Indiana border Jane Addams Memorial Tollway (I-90) Between Elgin and O'Hare/Cumberland Jane Addams Memorial Tollway (i-90) Btw Rockford and Elgin Reagan Memorial Tollway (I-88) West of Aurora Plaza Reagan Memorial Tollway (1-88) East of Aurora Plaza Veterans Memorial Tollway (I-355) Question Title * 2. What was the date and approximate time that you received H.E.L.P. truck assistance? Date / Time Date Time AM/PM - AM PM Question Title * 3. What type of problem did you have that required assistance? Car overheated Mechanical Ran out of fuel Flat tire Dead battery Needed a tow Got in an accident Other (please specify) Question Title * 4. What were the general weather conditions when you received H.E.L.P. truck assistance? Snow/Ice Fog Wet/Rainy Extreme Heat Extreme Cold (Sub-Zero) Extremely Gusty Winds Clear Day Cloudy day but no precipitation Question Title * 5. Where was your vehicle located? In a live traffic lane On the shoulder Off the road in the grass Question Title * 6. How long did you wait for the H.E.L.P. truck to arrive? 0 to 10 minutes 11 to 20 minutes 21 - 30 minutes more than 30 minutes Question Title * 7. How did the H.E.L.P. truck driver know you needed assistance? I called *999 I called the Tollway directly The driver saw me and pulled over I don't know Other (please specify) Question Title * 8. Please rank the following two statements No Opinion Do not agree Agree somewhat Agree Strongly agree The H.E.L.P. truck driver was professional and courteous The H.E.L.P. truck driver was professional and courteous No Opinion The H.E.L.P. truck driver was professional and courteous Do not agree The H.E.L.P. truck driver was professional and courteous Agree somewhat The H.E.L.P. truck driver was professional and courteous Agree The H.E.L.P. truck driver was professional and courteous Strongly agree Great service was provided Great service was provided No Opinion Great service was provided Do not agree Great service was provided Agree somewhat Great service was provided Agree Great service was provided Strongly agree Question Title * 9. Was your issue resolved by the H.E.L.P. truck driver? Yes No Question Title * 10. Before receiving this assistance, were you aware that the Tollway H.E.L.P. program was sponsored by GEICO? Yes No Question Title * 11. Please provide any additional comments. Done
