Customer Satisfaction Survey

The survey should take no more than 2 minutes to complete. Once you have finished answering the questions, please make sure you click the "DONE" button to send us your feedback.

The term "service" in the survey refers to certification or textile testing.

Thank you for your time and support in helping us to improve our services.

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* 1. Location of your company

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* 2. State / province of your company?

State/Province

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* 3. Which TESTEX office did you work with?

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* 4. Please choose the type of certification(s) or service you recently received from TESTEX.

STANDARD 100 by OEKO-TEX®

STeP by OEKO-TEX®

MADE IN GREEN by OEKO-TEX®

LEATHER STANDARD by OEKO-TEX®

ECO PASSPORT by OEKO-TEX®

UV STANDARD 801

PPE certification

Flooring

Other (please specify)

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* 5. How long have you been a customer of TESTEX?

1 year or less

2 - 5 years

6 -10 years

11 years and more

I haven't made a purchase yet

I don't know

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* 6. How likely is it that you would recommend TESTEX to a business partner?

Not likely

Somewhat likely

Very likely

Extremely likely

Not likely

Somewhat likely

Very likely

Extremely likely

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* 7. How would you rate the value for money of the whole testing process (including service, tests, reports, certificate)?

Excellent

Above average

Average

Below average

Poor

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* 8. How likely are you to consult TESTEX for a service again (e.g. certification, textile testing)?

Extremely likely

Very likely

Somewhat likely

Not likely

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* 9. We are curious. What motivates or prevents you from certifying your product(s) with TESTEX (again)?

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* 10. How well did TESTEX satisfy the following characteristics?

	Not at all	Somewhat satisfactory	Satisfactory	Very satisfactory
Accurate service	Accurate service Not at all	Accurate service Somewhat satisfactory	Accurate service Satisfactory	Accurate service Very satisfactory
Dependable service	Dependable service Not at all	Dependable service Somewhat satisfactory	Dependable service Satisfactory	Dependable service Very satisfactory
Efficient process	Efficient process Not at all	Efficient process Somewhat satisfactory	Efficient process Satisfactory	Efficient process Very satisfactory
Trustworthiness	Trustworthiness Not at all	Trustworthiness Somewhat satisfactory	Trustworthiness Satisfactory	Trustworthiness Very satisfactory
Friendliness	Friendliness Not at all	Friendliness Somewhat satisfactory	Friendliness Satisfactory	Friendliness Very satisfactory
Prompt service	Prompt service Not at all	Prompt service Somewhat satisfactory	Prompt service Satisfactory	Prompt service Very satisfactory
Willingness to provide help	Willingness to provide help Not at all	Willingness to provide help Somewhat satisfactory	Willingness to provide help Satisfactory	Willingness to provide help Very satisfactory

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* 11. How important are the following characteristics for you?

	Not important	Little importance	Important	Very important
Accurate service	Accurate service Not important	Accurate service Little importance	Accurate service Important	Accurate service Very important
Dependable service	Dependable service Not important	Dependable service Little importance	Dependable service Important	Dependable service Very important
Efficient process	Efficient process Not important	Efficient process Little importance	Efficient process Important	Efficient process Very important
Trustworthiness	Trustworthiness Not important	Trustworthiness Little importance	Trustworthiness Important	Trustworthiness Very important
Friendliness	Friendliness Not important	Friendliness Little importance	Friendliness Important	Friendliness Very important
Prompt service	Prompt service Not important	Prompt service Little importance	Prompt service Important	Prompt service Very important
Willingness to provide help	Willingness to provide help Not important	Willingness to provide help Little importance	Willingness to provide help Important	Willingness to provide help Very important

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* 12. Overall, how satisfied are you with TESTEX?

Very satisfied

Satisfied

Somewhat satisfied

Not at all

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* 13. Do you have any other comments, questions, or concerns?

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* 14. May we contact you for further feedback? If so, please add your contact details below.

Name

Company

Email Address

Phone Number

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* 15. Certification Number(s) (if applicable)

All of the information that you enter will be treated in confidence and all respondents will be kept completely anonymous.

The answers that you provide will be used as the basis for us to ensure that the certification process meets your needs and to continually improve our service.

Thank you for your valuable time and feedback!