Thank you for assisting the National Retail Association with the 2020 Christmas Retail Outlook. Your assistance is invaluable. This survey aims to provide an understanding of the retailers six months after the pandemic began.

The National Retail Association is the voice of modern retail in Australia and is collecting data to help support the industry during this difficult time. We need strong data to inform and lobby for solutions and welcome your input at this challenging time.

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* 1. Which sector of the retail industry does your business fall under?

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* 2. What is the size of your business?

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* 3. What states and territories does your business operate in?

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* 4. How would you describe trading conditions over the past 12 months?

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* 5. What trading conditions do you expect for the Christmas sales period?

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* 6. What challenges have impacted your business the most over the past 12 months?

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* 7. How has your online revenue changed over the past 12 months?

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* 8. How much of your turnover can be attributed to eCommerce?

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* 9. What will be the major concerns of consumers over the next 12 months? Select three options.

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* 10. Did your business implement any of the following changes in March 2020 as a result of the reduction in turnover caused by Covid-19?

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* 11. If yes, are these measures still in place?

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* 12. Do you anticipate a successful Christmas sales period?

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* 13. Have you invested more in digital sales channels since COVID-19 began?

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* 14. If support in starting, or optimising, a digital channel was offered for retailers (e.g. digital skills training), would you be interested?

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* 15. What is your role at your business?

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* 16. Contact Information

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* 17. Would you like to receive more information from the National Retail Association about the retail industry?

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