We noticed that you stopped playing our game(s) sometime ago. We’re sad to see you go, but we’d like to understand why you stopped playing our game(s). Please help us understand by taking this 5-minute survey.

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* 1. Which PLAYSTUDIOS game did you play?
(Please select all that apply.)

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* 2. Did you stop playing because you ran out of chips too fast?

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* 3. Did you stop playing because real-world rewards in the game are NOT valuable enough and they are generally uninteresting?

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* 4. Did you stop playing because real-world rewards in the game are always sold out and unavailable?

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* 5. Did you stop playing because there isn’t a wide range of real-world rewards to choose from in the game?

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* 6. Did you stop playing because the process of redeeming real-world rewards is too restrictive and difficult?

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* 7. Did you stop playing because real-world rewards are not close to my home city or places I'm willing to visit?

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* 8. Did you stop playing because you don't earn gold coins fast enough? (i.e. reward coins, loyalty points)

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* 9. Did you stop playing because you don’t want to spend money to play, or because you already spent too much money on the game?

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* 10. Did you stop playing because you spent too much time playing the game?

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* 11. Did you stop playing because the app is missing a game or feature that you want?

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* 12. Did you stop playing because casino slot games are not fun?

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* 13. Did you stop playing because it’s not a real casino game that involves real money?

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* 14. Did you stop playing because you got frustrated with bugs/errors in the game?

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* 15. Did you stop playing because of low win rates and payouts, because you think the game is too tight and you don’t win enough?

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* 16. Did you stop playing because there were too many pop-ups and ads in the game?

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* 17. Did you stop playing because you could NOT log into my account?

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* 18. Did you stop playing because you simply lost interest in the game and got bored?

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* 19. Did you stop playing due to an unrelated personal issue? (e.g. death in family, health issues, on vacation, etc.)

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* 20. Did you stop playing because you started playing a different game that is more fun?

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* 21. Did you stop playing because you had device issues? (e.g. not enough memory on my phone, no stable wifi, old device not working well, etc.)

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* 22. Do you plan to return to play our game in the future?

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* 23. Were you aware of our Reward Program, in which you earn Reward Points for playing our game and are able to redeem real-world real-world rewards such as free/discounted meals, shows, rooms, event tickets, digital content, etc.?

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* 24. How familiar were you with our Reward Program

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* 25. What can we do to make our games more enjoyable and exciting? What, if anything, can we do to convince you to play our game(s) again? 
(Please select all that apply.)

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* 26. What was the primary reason you played our game(s)?

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* 27. What did you like about the game?
(Please select all that apply.)

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* 28. What didn't you like about the game?
(Please select all that apply.)

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* 29. Why are you playing less or have stopped playing?

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* 30. What would excite you to start playing again?

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