Kcal Extra - How are we doing so far? Survey

Question Title

1. How great is our food?

Delicious, I looked forward to my delivery every day

Pretty tasty

Okay for healthy food

I'm eating it because it's healthy

Other (please specify)

Question Title

2. Are you happy with the variety of our menu?

I'm spoilt for choice

Considering I am dieting I find the menu range good

I would enjoy a more varied selection

I find the menu repetitive

Other (please specify)

Question Title

3. How is the quality of our food?

Exceptional, good quality ingredients are used

The quality is good and better than I’d anticipated

It 's okay, but could have been better

It is poor

Other (please specify)

Question Title

4. Do we fill you up?

I’m not used to eating so much and fought to finish it

I gobble it up and don't feel hungry

I can have eaten a little more

I'm starving everyday

Other (please specify)

Question Title

5. How is our website?

Fresh, exciting and explains Kcal’s products well

Informative and easy to use, but could have more information

Lacking vital information about the service

I had lots of questions that the website couldn’t answer

Other (please specify)

Question Title

6. Did you find the service good value for the money?

Given the quality and service of the plan

I’m impressed – It was good value for a months’ worth of food

I expected more for my money

It was a total rip off for the service

Other (please specify)

Question Title

7. Have you been gossiping about us?

I’ve recommended you to every man and his dog

I’m happy with the service and have shared my thoughts with a few people

The service is nothing to write home about

I’ve told people and the news hasn’t been good

Other (please specify)

Question Title

8. How was the service you received from your account manager?

Great! My account manager helped me lots and was always ready to assist me!

They were OK, helped me from time to time..

They never listened to what i had to say and constantly made mistakes!

Account manager? I don't remember any account manager!!

Other (please specify)

Question Title

9. Did you enjoy meeting our nutritionist?

Yes, he/she was very informative, thorough and helped me set attainable weight loss targets

It was useful and integral to my diet plan

It was time consuming and not very helpful

It was a disaster

I opted not to see a nutritionist

Other (please specify)

Question Title

10. Did you reach your weight goal?

I exceeded my target weight

I achieved an attainable amount and am on target

I achieved a little, but not enough

I didn’t achieve anything like what I’d expected

Other (please specify)

Question Title

11. Has your deliveries been on time?

Always on time

Most of the time

Was a complete disaster

Other (please specify)

Question Title

12. Which area could our service improve the most?

Customer service

Food

Delivery

Packaging

Website

Price

Weight results

Other (please specify)

Question Title

13. Will we see you again?

I’m not going anywhere, I’ve already signed up for another month

Enjoyed the plan and would consider doing it again

I will miss the service but won’t do it again

You will never hear from me again

Other (please specify)

Question Title

14. Compared to our competitors, is our product quality better, worse, or about the same?

Much better

Somewhat better

About the same

Somewhat worse

Much worse

Haven't tried any other company

Question Title

15. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

Question Title

16. Are you facing any problems that we should know about? If so, we'd love to hear them so we can rectify them at the soonest. Small or large, we would like to know.

Kcal Extra - How are we doing so far?

No contact details required. Your identity will remain anonymous when completing.

Question Title

1. How great is our food?

Question Title

2. Are you happy with the variety of our menu?

Question Title

3. How is the quality of our food?

Question Title

4. Do we fill you up?

Question Title

5. How is our website?

Question Title

6. Did you find the service good value for the money?

Question Title

7. Have you been gossiping about us?

Question Title

8. How was the service you received from your account manager?

Question Title

9. Did you enjoy meeting our nutritionist?

Question Title

10. Did you reach your weight goal?

Question Title

11. Has your deliveries been on time?

Question Title

12. Which area could our service improve the most?

Question Title

13. Will we see you again?

Question Title

14. Compared to our competitors, is our product quality better, worse, or about the same?

Question Title

15. How likely is it that you would recommend this company to a friend or colleague?

Question Title

16. Are you facing any problems that we should know about? If so, we'd love to hear them so we can rectify them at the soonest. Small or large, we would like to know.

Question Title

17. Anything else to add? We'd love to hear it!

Question Title

18. Would you like to be contacted? Add your name (Optional)